15 Mar 2012

Whether you have an in-house team or use an outsourced call center, some basic practices will improve their effectiveness and your bottom line. These best practices are not limited to your outbound sales or telemarketing teams; anyone answering the phone has the potential to affect your sales. Communicate Goals Set goals for your agents, and […]

13 Mar 2012

We never set out to do these wonderful things. We never imagined that we would be affecting so many people’s lives: agents’ lives, clients’ lives and customers’ lives. It really was set out because there was a need. So we had to take the philosophies and the practices of marketing and management, which you do […]