25 Apr 2013
educating_the_right_number_of_agents, educating_work_at_home_agents, providing_education_work_at_home_agents

Class size is a matter of significant importance for organizations looking to maximize the value of virtual agent training and development programs. Failure to take this into account has the potential to lessen agent comprehension of vital information. This could result in both decreased company efficiency, and lower levels of service for clients. To ensure […]