20 Nov 2018
pumpkin background center piece with words happy thanks giving

Offering Personalized Service that People Can Expect Year-round This year, Working Solutions celebrates its 22nd Thanksgiving as a company. From simple beginnings of a one-woman office in Omaha, Nebraska, we expanded into a network today of more than 110,000 agents across the United States and Canada. Now headquartered in Dallas, Texas, the core to Working […]

03 Jul 2018
celebrating 4th of July

  Liberated Contact Center Agents in the Gig Economy Working Solutions’ beginnings are Americana, through and through. Twenty-two years ago, I started the company as a one-woman operation. Set up shop in Omaha, Nebraska, right in the American heartland. Equipped the office with nothing more than a desk, credenza, phone and computer. A $1,000 outlay. […]

21 Nov 2017

  On the Road. Giving Thanks. You know what’s the best part of my job, what I’m most grateful for year after year? Meeting with you, our agents, face-to-face, on the road, in the places where you serve clients and their customers. I value our time together, especially this week, Thanksgiving week. As I look […]

20 Sep 2017
work at home call center agent, remote work at home agent, kim houlne

Working Solutions is rolling out its refreshed brand, updating the look and feel of our agent and corporate websites. In modernizing it, we listened to you, applicants and agents—and clients and their customers. As a leader in on-demand contact center solutions, we made sure our updated brand embodies the best of everyone’s thinking. As we […]

04 Aug 2017

We spend a significant amount of time discussing metrics, reporting, retention, routing sequences, and customer insights, all of which are important in any contact center. However, there is one component that cannot be forgotten – the team of professionals who are essential in assuring that every customer contact is an amazing experience. It takes a […]

27 Nov 2013

Our fourth and final post in the agent series is from Becky Absher, seasoned contract agent of 12 years who has run the gamut in remote agent and resource agent rolls. This is what Becky shared: Thankful for – Control Over My Schedule  I started with Working Solutions after trying another work-at-home contract and have […]