18 Apr 2012

When I started Working Solutions 16 years ago, communication between agents was difficult and limited. Many home agents felt isolated from their team, but we were able to create and grow our team. With today’s technological advances, it’s easier than ever to create a sense of community in a virtual call center environment. Online Resources Our […]

05 Apr 2012
work at home agents, jobs work at home, virtual call center

  When most people hear the phrase “work from home,” the image may come to mind of someone wearing pajamas, working from the couch, likely multitasking work with house chores and children. But in reality, that’s not the case. It takes a person with some key traits to be a home agent for a virtual […]

15 Mar 2012

Whether you have an in-house team or use an outsourced call center, some basic practices will improve their effectiveness and your bottom line. These best practices are not limited to your outbound sales or telemarketing teams; anyone answering the phone has the potential to affect your sales. Communicate Goals Set goals for your agents, and […]

13 Mar 2012

We never set out to do these wonderful things. We never imagined that we would be affecting so many people’s lives: agents’ lives, clients’ lives and customers’ lives. It really was set out because there was a need. So we had to take the philosophies and the practices of marketing and management, which you do […]