17 Jun 2014

Years ago, Fast Company did an article entitled, “The Brand Called You.” It centers on personalizing your brand to become a sought-after free agent.  If ever there was a time to become “You, Inc.,” it’s now—five years after the Great Recession and still counting. To prosper, you should monetize your at-home skills in five ways. […]

04 Mar 2014

With organizations poised to spend approximately $100 billion on cloud technologies this year, we know that virtualization is of great interest, particularly with the benefits of higher productivity and cost savings. However, it’s not only technology that is heading to the cloud, but professionals who want to manage their own careers as well. Recently, Working […]

12 Nov 2013

Yesterday was Veterans Day, the day we take time to acknowledge the sacrifices given by veterans and their families. It’s important to recognize those who make it their mission to protect our country and way of life. For many it means a day off work, perhaps to attend a parade or celebration for the veterans, […]

14 Feb 2013

The paradigm of The New World of Work is the most important economic change we’ve seen in our generation. One of the key things to consider when navigating this change is grasping the ever-changing landscape of technology. Technology has now enabled the worker in ways that revolutionize entire industries. Talent, skills, experience and knowledge can now be […]

14 Aug 2012

Agent recruiters have their work cut out for them: they’re recruiting not just for customer service skills and efficiency but also tech-savviness and the ability to absorb large amounts of information about the many products and services now common in the consumer space. I’ve written before about emotional intelligence and its importance in recruiting and […]

11 Jun 2012

If you’ve been following this blog for a few weeks, you’ll remember that I discussed in previous posts the top traits required of agents who want to provide only the best customer service, including a positive attitude, problem solving skills, and product knowledge. We determined these critical traits after surveying our own top agents, and […]

28 May 2012

Memorial Day is a time for our nation to celebrate the men and women of the United States Armed Forces who have given  their lives for our country. These brave men and women gave the ultimate sacrifice to protect us and others in this world. Today we thank them for their sacrifice, celebrate their memory […]