20 Jun 2019
work at home agent profile picture

  Valerie | Agent since 2016 Valerie says her keys to success lie in three words—“compassion, sharing and empathy.”   You’d think those qualities would come easily to someone known for her smile and sunny disposition. The road to success, however, has been trying for this disabled Gulf War veteran and single mother of two. Valerie […]

24 Jan 2019
virtual call center work from home, work at home agent best practices

  Sonya | Agent since 2012 More than 10 years of customer service in the healthcare, retail, financial services, and travel and hospitality industries.   Laughing Her Way to Success Sonya joined Working Solutions in 2012 as a contract agent, working client programs in the healthcare, retail, and travel and hospitality industries. When dealing with tough […]

04 Oct 2018
work at home jobs, health care customer service jobs

  Renee | Agent since 2015 A flexible work schedule enables her to balance life and the job.   A Shared Dream Renee looked forward to a fresh start when she joined Working Solutions as a virtual agent in 2015. Prior experience prepared her well for her first assignment, where she helped customers with their medical, […]

28 Aug 2018

  Enit | Agent since 2001 Resource leader with eight years of experience in the communications industry.   Still a Perfect Fit after 15 years Call it a leap of faith. With two years of business administration at a community college, Enit decided to work from home after being laid off from a children’s educational […]

09 Mar 2018
providing exceptional customer service

  Kathy | Agent since 2015 A resource agent in the consumer services industry, with a bachelor’s degree in psychology.   Here to Serve Kathy is an agent success advocate with Working Solutions. She motivates agents to be the very best, on every call, every day. Before coming here, Kathy earned a bachelor’s degree in psychology […]

21 Nov 2017

  On the Road. Giving Thanks. You know what’s the best part of my job, what I’m most grateful for year after year? Meeting with you, our agents, face-to-face, on the road, in the places where you serve clients and their customers. I value our time together, especially this week, Thanksgiving week. As I look […]

31 Oct 2017

  “Would you recommend to a fiend?” To get into the Halloween spirit, I browsed the web for horror stories that frighten call center agents—and their supervisors as well. The ones not told at Working Solution University because such scary things are, well, best left unsaid. Besides, if known, no one would believe you on […]

27 Jun 2017
work-at-home-best-practices, how-to-best-set-up-home-office, online-office

  You’ve landed your first work-at-home customer service job. Congrats. Now, it’s time to get ready for the big day. Here’s how to prepare for your first customer-service shift. Make the Most of Your Development Development is an important part of your first customer service job because it’s truly designed to teach you the ins […]

07 Nov 2016
Healthcare Customer Service Agent

“They know your name, you’re not a number. They care about your welfare and give you the training to succeed.”   Annalee | Agent since 2012 Experienced in healthcare, communications and consumer services, with associate’s degrees in crops and soil management and in floral design.   Cascading Care Annalee is quick to answer when asked why […]