On the Road. Giving Thanks. You know what’s the best part of my job, what I’m most grateful for year after year? Meeting with you, our agents, face-to-face, on the road, in the places where you serve clients and their customers. I value our time together, especially this week, Thanksgiving week. As I look […]

  “Would you recommend to a fiend?” To get into the Halloween spirit, I browsed the web for horror stories that frighten call center agents—and their supervisors as well. The ones not told at Working Solution University because such scary things are, well, best left unsaid. Besides, if known, no one would believe you on […]

work-at-home-best-practices, how-to-best-set-up-home-office, online-office

  You’ve landed your first work-at-home customer service job. Congrats. Now, it’s time to get ready for the big day. Here’s how to prepare for your first customer-service shift. Make the Most of Your Development Development is an important part of your first customer service job because it’s truly designed to teach you the ins […]

Healthcare Customer Service Agent

“They know your name, you’re not a number. They care about your welfare and give you the training to succeed.”   Annalee | Agent since 2012 Experienced in healthcare, communications and consumer services, with associate’s degrees in crops and soil management and in floral design.   Cascading Care Annalee is quick to answer when asked why […]

Louise loves the fact that Working Solutions pays for all training classes and certifications. She says management always brings the work and training agents want and need.   Louise | Agent since 2013 A TICO-certified travel agent with 25+ years in the industry and a bachelor’s in managerial economics.   Destined for Travel Louise went […]

retail customer service call center agent

“Everybody here has a great respect for you. They actually care for you. I got to meet Kim (founder) and she was so approachable and kind.”   Dennise | Agent Since 2014 Resource leader in consumer and retail, with seven years of experience as a contact center agent.   From Spuds to Consumers Dennise has […]

“I love Working Solutions. They truly appreciate their contractors. And the atmosphere—the positive morale and comradery—provides for a better working environment.”   Marilee | Agent since 2014 Twenty years of travel experience with proficiency in Sabre, Worldspan and Apollo reservation systems.   The Art and Heart of It Marilee logged nearly seven years as a […]

Mekkel likes the Working Solutions culture, saying, “Everyone is so friendly and upbeat, and will go out of their way to help you. I love the management team and the training.”   Mekkel | Agent Since 2013 Resource leader with eight years of experience in the communications industry.   Listen More, Stress Less Before joining […]

Morgan feels she has found a real gem in Working Solutions. “Everybody has been really, really kind to me.”   Morgan Six years of experience in the healthcare, communications, and consumer and retail industries, with an associate’s degree in psychology.   Speaks Customer Service Morgan speaks two languages. The first is English. The second is […]

“There’s a strong desire for cohesiveness. We share the same goals. We love our families and our company, and we want to do right by both.”   Cynthia | Agent Since 2014 Specialist in sales, customer care and escalated service calls for consumer and retail.   Lean into the Call Cynthia had worked for contact centers […]