November 20, 2018
Giving Thanks for Our Customer Service Agents
Filed under: Life Hacks
Offering Personalized Service that People Can Expect Year-round
This year, Working Solutions celebrates its 22nd Thanksgiving as a company. From simple beginnings of a one-woman office in Omaha, Nebraska, we expanded into a network today of more than 110,000 agents across the United States and Canada.
Now headquartered in Dallas, Texas, the core to Working Solutions’ success throughout the years remains the same—our customer service agents. They embody the client brands we support, spanning many industries, from corporate travel to retail to consumer services.
Agents come from many walks of life. Some are military spouses or corporate professionals who sought other careers. Others are stay-at-home parents and retirees. The flexibility of the contact center services we offer lets them to blend their lives and workstyles into an on-demand workforce.
While we run a virtual operation, I make it a point to meet with agents year after year to learn firsthand how the work is going and what improvements we can make for them, our clients and their customers.
This fall, we invited agents to our Dallas offices, where I met:
- Teresa, a former telecom professional, who now helps families find homes for their loved ones.
- Delsie, a contact industry veteran, who assisted callers during the Stand Up to Cancer 2018 telethon.
- Valerie, a one-time Navy medic, who connects with her coworkers through Vyne, our agent portal.
We’re blessed to have such talented and devoted persons working with us. Their diverse backgrounds and experiences enable them to relate well with client customers. Agents identify with them, offering the kind of personalized service that people can expect.
For Teresa, Delsie and Valerie—and thousands of other agents who grace us with their skills, I give thanks this week and year-round. We’re a better company because of them.