19
Nov 2019
- BY Kristin Kanger
- POSTED IN News
- WITH 0 COMMENTS
- PERMALINK
- STANDARD POST TYPE
Working Solutions is a recognized leader in on-demand contact center solutions, offering opportunities for independent contractors to partner with us on a variety of work-at-home jobs. In this month’s newsletter, Work-at-home Gig Insider, we feature articles and relevant information about succeeding as a work-from-home, independent contractor.
Working Solutions Among the Best Workplaces in North Texas
Already known for its caring corporate culture, Working Solutions again is recognized among the best places to work in North Texas. This year marks the fourth time Working Solutions has appeared on the winners’ list.
Resources for Running a Home-based Business
Starting your own home-based business is an exciting and scary time. A quick check on the internet will help you find a multitude of products and services to succeed with your new startup.
Superior Customer Service Was All in The Cards
How do you sustain a 17-year career as a star customer service agent for Working Solutions? A standout personality, a strong devotion to parenting and a deep sense of empathy make for a good combination.
6 Ways to Design Your Home Office and Increase Productivity
Working from home has a lot of benefits for many people. Your space can do a lot of the heavy lifting when it comes to getting things done. Make your environment work for you with these six ways to design your home office and increase productivity.
Ready to Start Working from Home?
Recent Latest Posts
Tabitha Hartman
2019-12-13T00:20:38+0000
very informative and interesting. I have heard nothing but the best about this Company and excited I am learning more and hopefully coming aboard this amazing Company!!read more
Mark N Mary Bibelhauser
2019-11-27T03:22:42+0000
Working Solutions is hands down the best company to work for. With the detailed training, you are given to the tools to success. If you have a question or come across something new and need assistance, you never feel alone. Everyone is friendly and helpful. I love the flexibility to work from home and set my own schedule, as I am a stay-at home and don't want to miss out on life's biggest moments and also want to bring in income for our family. There is something for everyone here. This company doesn't let you down!! Thank You so much for this opportunity. It really is the best!!read more
Lora Harman
2019-11-23T23:43:35+0000
To the members of Working Solutions and TriWest Health Care Alliance:
Things within our company have been seriously declining as of late... Too many people within the company are unhappy as well as the clients we serve. Nobody is benefiting from this anymore. Its time that we all start standing up for the issues at hand.
Honestly.. i dont know how anyone can get anything done at this company anymore. We spend more time sitting and waiting for issues to be resolved and not making any money than actually helping veterans. So many people are unhappy lately. There are issues every single day with tech problems. I have a job to WORK.. NOT WAIT. With the constant influx of technical issues lately we should be compensated somehow.. i want to freaking scream the last several days i have had nothing but a progressively terrible migraine that never goes away. I am trying here just like most of the other agents. In the beginning this job was so wonderful. But it is seriously declining in the quality of service amongst other things. In order for agents to be of service to the veterans we have to be confident that the systems we use to help them are secure and functional .. which they are not.. Veterans are angry ,,, agents are angry and quitting.. What exactly do you expect us to do.. Working solutions has us sign contracts stating we are obligated to do this and that and yet we do that and WS does not take care of us. We need our jobs just like you do.. This cannot continue. We are not helping people this way. SOMETHING MUST BE DONE.
Do you not see that many agents are quitting, veterans are angry, people are depending on the money we are supposed to be earning here. We sit here as required and follow all the steps given to remedy things and still are not remedied. We are not making money. Do a survey of the agents . you will see just how many have reached out to me and others regarding these issues because they feel they get no results with any of you.. Your solution to the problems at hand is to say "If you feel this is not the right fit for you then you are welcome to purse other opportunities...." I need my job desperately and for you to tell me to go elsewhere, that is a better fit... is no solution. There have never been so many problems as there are recently. Something is broken somewhere...
Certainly this problem isnt going anywhere anytime soon if ever. You are not an agent and dont have to deal with the issues we do. Anyway.. No im not happy and neither are MANY others. We are not even permitted to discuss job stresses in our chat anymore and without realizing it that has had a serious morale decrease for us doing this job. Every work place has aplace to talk amongst each other. That is only the tip of the iceberg. We have been made to feel like our opinions dont matter and we keep getting the same story"...working diligently to resolve the problems...." No they are not. You stated in your email response to me that as long as we are working with this company .. there are GOING to continue to be these kinds of problems. That is definitely not reassuring. Regardless of how unhappy i am, I can not stop working here until i have another opportunity . I am not the only one looking elsewhere just so you know. I will work when the system allows me to and if my numbers take a hit and QA's decline, then it should be expected. We SHOULD not in any way be penalized for these issues. IF anything we should be commended and compensated for putting up with them. I for one will not continue to work under the current circumstances . I will stay until another opportunity arises, but have NO intention of having your team of inadequate "HR" people to take one more penny from me. It is very sad that this company that could potentially do so much for so many... ISNT. Our Veterans deserve so much better... and after all arent they the whole reason for all of our efforts??
Very Sincerely,
Lora Harman-Breneman
TriWest Agent since July 2109
and fellow advocate for all other agentsread more
Shere Stern
2019-11-14T19:39:41+0000
I have been able to make my dream and goal of working at home a reality. As an introvert and extreme empath I absorb other peoples energy like a sponge which made working in offices with a lot of people and different personalities a chore for me. I work best and can concentrate more when I am alone and can control my environment. My customer service skills can soar as I am completely focused on my customers and not my co-workers. I set and control my own schedule and don't mind taking full responsibility for the quality I provide. I love it and wouldn't want to do anything else.read more
Brandy Lee Marcum
2019-11-13T19:13:09+0000
Working Solutions changed my life. If you need to work from home this is the opportunity for you. I like the way the program is set up to help you grow as an agent. I love the quick response from the staff when there is a problem, questions or concerns.read more
Dolores Dais-Green
2019-10-17T18:52:17+0000
Working Solutions is the Best company to work for that I have experienced. The training is extensive; everyone is friendly, eager to assist with any questions or problems you may be having learning the line you are working for; and most importantly, the pay checks are deposited like clock work. I love Working Solutions. They truly are the Best company to work for.read more
Christina Knotts
2019-09-24T13:40:45+0000
I've been with Working Solutions for over a year and I absolutely love the flexibility and comaradery found within the team. It has allowed me to be a stay-at-home mom and still help support my family. (I work part-time but there is opportunity to work full-time if you want.)read more
Teresa Hamilton-Lindsey
2019-09-23T22:05:41+0000
I love it here! I have been working at my "Dream Job" for almost 2 years. Wonderful program and co-workers.read more
Susan VanDenlord
2019-08-29T18:41:47+0000
This company is awesome to work for. The program I am on is fun and always something different. There is always someone there to help you, thank you for that. I can see working here for a long time. Thank you for the wonderful opportunity!!!!read more
Teri Donnelly
2019-08-28T10:15:32+0000
Great experiences through my 15 years with Working Solutions! Great leaders and support!read more
Mara Elaman
2019-08-21T00:57:53+0000
I recently started with a program through Working Solutions and I have to say that the negative comments on here hold absolutely no validity in my experience thus far. The training was extensive and in-depth - making sure that contractors are equipped with absolutely everything needed to hit the lines. Plenty of hours to go around, and if you're on the clock and there are no calls to be taken, you're still getting paid! I love the atmosphere, the availability of help if you need it, and everything in between! Thank you so much, Working Solutions for this opportunity!!!read more
Eddie Rivera
2019-07-01T04:03:40+0000
I have recently applied for a position. I have heard wonderful reviews and friends who work there rave about the company and as long you do your job and stay with your metrics, you’ll do even better. Hope I get in!read more
Rebekah Williams
2019-04-25T00:56:58+0000
I absolutely love Working Solutions! I have been a contractor since July 2016 and it is truly one of the best wah jobs out there and I have had many! The support system is huge, and if you do your job and have the desire to succeed they will work with you every step of the way! Thank you Working Solutions for making the last going on 3 years of my life a successful one! you guys seriously rock 😃read more
Tanya De Niro
2019-04-17T01:17:54+0000
Worse Company I Ever Worked For. Don’t Believe The Hype. Find A REAL Job.read more
Heidi M Luhellier
2019-04-13T13:43:17+0000
love my job, this is such a great opportunity for those who need an at home job, make their own hours, and are a people person!read more
Janice Franklin Spain
2019-02-20T15:23:41+0000
I work here, going on 3 years, I love it!! Be your on boss. I feel so free from the stress of having a boss, going into work dealing with traffic. I feel this job is a true blessing!🙏🏽read more
Jennifer Barrett
2019-02-13T02:47:13+0000
Don't fall For the phony reviews. If you like being in an unstable job with managers that don't know what they are doing, have no sense of direction and lie to you as a result, then maybe this is the job for you.read more
Patricia Marie Mckenrick
2018-12-12T01:56:54+0000
Awesome company and wonderful people associated with it.
Shelly Close Mills
2018-11-14T01:23:33+0000
I've been with the company for 2 years doing what I love and what I've done most of my life: corporate travel. The education that I received, and the ongoing support is simply fantastic. And no one paid me to say this. :) So long as they have a place for me I will stay with this company. That's how much I love it.read more
Jamie Harper
2018-11-08T18:18:51+0000
I wake up excited about my job with Working Solutions every day! I am new to this company and from the first day of training I was nothing but welcomed and supported by the wonderful people here! I looked long and hard to find a good company to work for from home and I truly feel that this company is where I was meant to be, they are amazing!! �read more
Arnold Lunguma
2018-10-30T19:03:58+0000
People from Africa faced challenges about to find a decent job, and also caused victims of fraud online thus why I would like to suggest if this company is for real, before giving any job opportunity to abroad kindly please to link the information or to direct the person to your nearest embassy for the legal documents (e.g. Company registration) Thank you.read more
Dawn Capraro
2018-10-07T13:46:15+0000
I love the flexibility this job gives me! Working Solutions is the best.read more
Doele Janea
2018-10-01T14:29:51+0000
This company and the CEO cares NOTHING about their contractors who are the foundation of their company! They treat you like employees but don't want to up your contract pay and they hire only UNPROFESSIONAL, UNCLASSY, UNEDUCATED, and DISRESPECTFUL white women for their higher management and training positions. The only minorities they hire are the main ones on the phones or in lower positions! They screw up your pay and lie and deceive you ALL the TIME!!! This company is a phony, racist, horrible joke! Would definitely not recommend!read more
E Michelle Chidester
2018-09-06T21:43:48+0000
Have been an independent contractor with working solutions for 4.5 yrs. I have had a good experience.read more
Lovene Lee
2018-06-11T13:48:57+0000
They are very professional and everyone is so nice and helpful when working on a project.read more
Samantha Phenix
2018-05-08T17:14:59+0000
This company continues to be the best I've ever worked for. We have superior training and agent quality over many of the other call centers.read more
Robin Eldreth Barnes
2018-03-14T23:39:43+0000
Love the company! The trainers are the BEST! I am excited to be a part of Monat......Praying for a bunch of available hours :)read more
Robin Baker Snide
2018-01-31T20:39:04+0000
I have been with WSOL for 6 years. They are a great company with an awesome support team. If you like working from the comfort of your home this is the company for youread more
Jenn Del Bosque
2018-01-31T20:16:06+0000
Best company I’ve ever worked for, hands down. They are constantly making changes to improve and constantly looking forward!read more
Laurie Connor
2018-01-13T22:46:18+0000
I have serviced the same client for 2 years now and am very happy I made the switch in work at home companies to Working Solutions when I did.
Not only did I get paid for the training that I received but there are constant hands-on at all levels that give me a great sense of confidence each day I sit down to do my job.
Bringing customer service back to America is critical and I am Proud to be a part of that.
Woo Hoo Working Solutions!!!!!!!!!!!!!!!! Thank you!!!!read more
Shelley Walker
2018-01-08T21:43:17+0000
This place is unorganized and lack of communication. Tech department my 3 year old granddaughter is smarter than any person in that department. You can’t fix ignorance!read more
Trayton Tyes
2017-12-03T18:32:39+0000
Awesome Company! Excellent service, they are extremely courteous and professional.read more
Melissa Brown
2017-10-14T16:35:19+0000
I absolutely love it! I have only been an agent since the end of September, I felt compelled to share my positive experience. The training was great, very organized and there was not any missteps. Everyone I have had come into contact is wonderful and understanding. I cannot say enough positive things about this company. I am physically disabled and unable to leave my home to work, being an agent has given me back autonomy as I am able to be a successful agent from my home on a schedule that fits my needs! Hats off to everyone that makes this company shine! I encourage those who are thinking about it to apply, you will not be disappointed!read more
Lynn Truitt Silver
2017-06-28T01:52:51+0000
I'm loving the flexible hours that Working Solutions is providing me! Training is incredible and there are plenty of people there to help you out along the journey!read more
Diane Howard Daniels
2017-03-09T17:13:27+0000
Working Solutions is one of the best companies I have ever worked for. They are kind and worry about the employees (contractors) and worry about their clients as well. From Kim Houlne the CEO to the project managers they are all wonderful people. I have been with Working Solutions 3 years in May and have never missed a paycheck, my paychecks have never been wrong, if I have questions I can contact anyone i need to contact to get it resolved from a resource agent or sup in each project chat up to and including Kim Houlne. I get as few or as many hours as I choose to work on any given day for the most part. That is not to say I always get the PERFECT hours I want to work, but I dont know of any job where you get to take vacation any time you want, and have your pick of hours you want and can make a good paycheck too. Kim has a great company and they do pick the best of the best to work for them. I have 2 projects and I am expected to do my job on both as well as meeting or exceeding the client expectations, ok so thats not unusual at any job I have ever had. I get to work in my pajamas and schedule my own hours. Yes, this company is a WIN WIN for everyone.read more
Stacey Milton
2016-11-18T02:11:38+0000
I can honestly say these people DO NOT take responsibility for their lack of professionalism. I was dropped from 2 projects for making this statement. The classes were very unorganized yet they expect you to brown nose them. I was dropped right at nesting time no warning no communication nothing. The CEO should be ashamed of how things are being done. They want easy n tend to lean towards those weaker that will not speak up to work with. I would not recommend anyone. I wasted time and lost money with this company.read more
Tiffany Braxton
2016-11-17T19:37:54+0000
I absolutely love working as an Independent Contractor with Working Solutions. Definitely a company that stays up to date with technology and education to make sure all agents are prepared and knowledgeable about the client's needs and their work! Love it, so glad I was introduced to this cutting edge company who puts their agents first:)read more
Shermener James
2016-09-18T11:34:14+0000
I had a excellent time of meeting and greeting at the Atlanta regionals! The food was delish as well. Hearing tremendous stories and testimonies of success on each project that was represented as well as all the dynamic people that service them. I was truly amazed at the warmth and touchable approach of the team that Kim has supporting her with Working Solutions. So glad to be a Working Solutions agent!read more
Evelyn Rosario O'Donnell
2016-08-16T10:11:19+0000
My 15 Year Anniversary with Working Solutions!!!!!
I love Working Solutions. I started 15 years ago and have loved every day working for the company. My supervisor Larry is still my supervisor 15 yrs later. Larry and I have become friends. We talk all the time. He has watched my boys grow up and knows them by name.
I have been to the Working Solutions Regional Meetings and met with Kim and Larry and some of my virtual co-workers.
Kudos to Kim, Larry and Working Solutions for giving me this great opportunity!!!!!read more
Jamieson Joseph
2016-08-10T20:56:40+0000
They didn't let me know that you cannot get 4 or 5 consecutive hours during the times I was available to work. I was told there were plenty of hours. When the schedule drops, there is a mad dash for desired hours. Only thing that was available was a 15 minute increment, an hour here, an hour there. May not be true for all projects, but were for my two. This should be disclosed prior to training, especially since you aren't paid for training until after you work for 50 hours.
The trainers on Sabre were excellent and lovely. The trainer for Datalot was nice, but extremely disorganized, scattered and confusing! I had such positive hopes!!
What a waste of time & a truly disappointing experience!read more
Tracy VanOstran Miller
2016-05-29T17:48:40+0000
I started working for WSOL last fall as a way to earn some extra money while my kids are at school. I am SO impressed with the culture and management team. Communication is great, training is thorough and ongoing, pay is fair, and the support is amazing. I love being able to schedule my own hours around what works for my family and the management team has been very understanding about when "life happens". For a "virtual" company, I can't imagine them doing a better job. I also love my team - I never could have imagined making friends like this working from home. <3read more
Mike Bellows
2016-04-30T18:42:13+0000
Best work from home company by far! The Training was perfect ( thank you Candy Perkins )! The job is so simple with Sabre (within Working Solutions)! The main thing is staying relaxed and happy! how hard is that? Your Job is to Help people have fun! I absolutely love it and recommend to everyone I meet!read more
Andrea Shubin
2016-04-08T18:42:02+0000
I've worked for WS for almost 2 years, and I enjoy it very much. Great Company to work for! I have had health issues over the last year that has caused issues also.read more
Karen Johnson
2016-03-24T23:29:20+0000
I just start working for Working Solutions and I love it so far!read more
Melissa Bradley
2016-03-03T03:44:25+0000
Being a person with disabilities, this is the best company to work for. Working Solutions gave me the opportunity to be a Shining Star and feel good about myself when no one else would. Working Solutions is a caring family feel company.read more
Shantoya Abbeyhine
2016-02-27T16:43:20+0000
Don't waste your time unless you want to get your job yanked out from under you with zero noticeread more
Lyn Ernissee-Austin
2016-01-06T23:46:18+0000
I don't know if words can express how grateful I am for Working Solutions. Being a person with a disability and lately a lot of health issues, I am so glad to be able to work with these wonderful people. Working at home is the best option for me and the support has been amazing. Each day is a little different and that just makes it fun.read more
Kat Oliver
2015-11-17T13:47:50+0000
I love working for a company that provides the flexibility of schedule and location from where to work from. And I love helping business travelers from all over the world. I feel I make a difference. And all from my farm!read more
Wanda Michelle Jackson
2015-10-20T01:40:46+0000
This is an amazing company!! So thankful to be a part of the teamread more
Jill Stiens-Hamilton
2015-10-07T03:05:43+0000
Couldn't be happier!! I'm very pleased to have finally reached a point where the timing was just right to join Working Solutions. The leadership is second to none!read more
Terry Kalinowski Lipinski
2015-09-06T21:42:36+0000
I LOVE this company! One of the BEST decisions I made regarding my profession! Working as a travel consultant contractor has helped me LOVE to go to work every day! Great people, Great Policies and SMART communication with people who make the company...the "workers"! There is no feeling of cliques, and open door policy is brilliant. If you can multi task, can work from home in a quiet environment, are able to meet the criteria and skill set for the jobs they post, you should definitely take the plunge! There is no one here that won't listen to what you have to say. We are all equals. Politics don't show their face in my division of travel. SUCH an improvement over my previous contractor and non contractor positions I held with other companies. No comparison. Now there will ALWAYS be improvements to be made in ANY job you take! But are you being heard? Does anyone listen to your suggestions? They do here.read more