Sound Advice for the New Year, Too
Sharp agents equal great service. Throughout the year, Working Solutions reinforces that belief in its jobs.workingsolutions.com blogs.
In 2017, the most-read ones included tips for becoming a contact center agent, how to work well from home and qualities of the best agents.
Recapping these blogs is good way to finish up the year—and to prepare for 2018 as well.
5 Tips to Follow When Applying To Work from Home as a Call Center Agent
Thinking about becoming an on-demand agent? Then please, remember this: Your digital impression is your first impression with recruiters. So make it count.
How to Prepare for Your First Remote Customer Service Shift
Congratulations. You got the job to be a contact center agent. As an independent contractor, invest the time and energy to succeed in your new role.
Great Experiences Start “at Home”
Got what it takes to manage hundreds, even thousands, of customer center experiences? To do it well, you’ll need support from your co-workers. Tap into the agent network to gain insight and friends.
Top 5 Qualities in a Successful Customer Service Agent
Remote contact center agents embody the 21st-century labor force: Have skills. Will work on demand. The best possess the three 3 Ds: discipline, drive and digital savvy.
Ensuring Work-at-Home Agent Success with a Strong Education
Sara went from being a contract contact center agent to become a Working Solutions employee and education specialist. Today, she instructs agents for travel and retail clients. Read her story.
