Our first agent interview is with Aldo Covarrubias, a relative newcomer to Working Solutions, having just joined our team in June of this year. When asked what he was thankful for, Aldo had this to say: Thankful for – Work I was laid off my job as a call center representative on January 18th. Because […]

What creates a strong culture? Is it actual face to face time? Or is it the ability to create a philosophy, a belief system that permeates every aspect of your organization? Companies capable of building culture understand that it is strongly influenced by identity. By placing team members squarely in the center of culture development, […]

Memorial Day is a time for our nation to celebrate the men and women of the United States Armed Forces who have given  their lives for our country. These brave men and women gave the ultimate sacrifice to protect us and others in this world. Today we thank them for their sacrifice, celebrate their memory […]

In the previous posts in this five-part series, I detailed that product knowledge and problem solving  are two of the top traits that agents need to ensure a superior customer service experience. By surveying our own independent agents, we compiled a list of the top five skills and traits valued by contact center agents. The […]

When I started Working Solutions 16 years ago, communication between agents was difficult and limited. Many home agents felt isolated from their team, but we were able to create and grow our team. With today’s technological advances, it’s easier than ever to create a sense of community in a virtual call center environment. Online Resources Our […]