Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Most applicant related questions can be answered here
Mary Susan Costa, our Director of Virtual Talent, meets with Chris Durst, Rat Race Rebellion founder, to chat about what it’s like to be a Working Solutions’ work-at-home agent. They also answer more of your top questions. Watch now to see!
Our network of remote independent contractors — aka the WooHoo! Crew, is made up of best-in-class customer care pros. When you join the WooHoo! Crew, you will have access to apply to different contracts exclusive to Working Solutions and gain experience in different industries.
The WooHoo! Crew is our network of remote customer care pros.
Most of our client programs require handling inbound and/or outbound customer care calls, emails, and/or video chats. We work with clients in the following industries: education, hospitality, fitness, arts and crafts, real estate, health and insurance, senior living, nursing credentialing, and youth sports.
You will not be hired as an employee. Working Solutions customer care pros are independent contractors.
*We can only work with contractors located in the United States and Canada. Additionally, we are currently not accepting applications from contractors located the following US states: California, New York, Pennsylvania, and Washington.
No, there are no fees involved to join our network of customer care pros. We will never ask you for banking/financial information during the application process.
No, you only need to apply to join the WooHoo! Crew once. Once you are part of our network of remote customer care pros, you will be able to view all open contracts and select the client program you feel suits you best based on your experience, availability, and interest. We do not allow contractors to have more than one candidate profile.
All of our customer care pros work from home, as long as they are located in one of our acceptable locations. We can only work with contractors located in the United States and Canada. Additionally, we are currently not accepting applications from contractors located in the following US states: California, New York, Pennsylvania, and Washington.
WooHoo! 🎉 Candidates who qualify, will receive an email invitation to login to our online portal, Vyne, to complete a technology scan. Once you complete the scan, you will be able to view all open contracts and select the one that interests you the most.
We will notify you by email within 24 hours of completing the assessment. If you are among the qualified candidates, you will also receive your login information to our online portal, Vyne, where you will complete the final steps of our application process.
Given the high-volume of applications that we receive, we do not allow candidates to retake the assessment. Please make sure you take the assessment in a distraction-free space and have plenty of time to complete it.
Once you complete the technology scan on our online portal, Vyne, you will be able to view all open contracts. Select the client program that interests you the most and complete the program-specific questions. We will notify you by email if you were selected for the client program. Please make sure to complete all of the required fields to avoid any delays.
Once you are selected to work on a client program, you will go through virtual preparation to learn the client’s business and customers before starting to work. Instruction can take anywhere from two days to several weeks, depending on the client. There is no cost or fees for preparation; you may receive a monetary stipend for your time, providing you meet all the program requirements.
Please log in to the Vyne using your email and the Agent ID you were provided by email. If you do not remember your Agent ID, you will have the option to have it resent to you via email by clicking “Forgot Agent ID” in the login page.
Our customer care pros are able to schedule their work hours. When you join the WooHoo! Crew, you work when it’s convenient for you.
Our contract hours range between 15 to 40+ hours per week. Minimum requested hours vary depending on client program.
Yes. Once you have successfully completed at least 50 hours on a contract, you will be eligible to add more client programs to your workload.
Working Solutions customer care pros have earned up to $19/hour plus bonuses and incentives. The pay structure varies depending on the client program. Some of our contracts are paid by the record or entry, while others are paid by talk minutes, sales, or a combination of both. Please refer to the job description of the opportunity that you are interested in for more information.
We use ReadyPay to process payments. When you join the WooHoo! Crew, you will receive a virtual bank card or plastic debit card where your funds will be deposited twice a month for completed invoiced work.
Since Working Solutions customer care pros are independent contractors, we cannot offer traditional benefits such as paid time off and health insurance. However, there are many perks to joining the WooHoo! Crew:
🏡 Work from home
🚗 No commuting hassles
📆 Schedule your hours
🙌 Work when it’s convenient for you
🏭 Gain experience in different industries
💵 High pay rates
🎉 Bonuses and incentives
Yes. If you were referred to us by a one of our customer care pros, please use their referral QR code to apply. This will allow us to make sure we properly thank them to send you our way. Contractors who make successful referrals are awarded $400 USD for each one who joins the WooHoo! Crew.
In order to work on a Working Solutions program, agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.
Tablet-based/convertible personal computers (i.e. Microsoft Surface, Surface Book), Chromebooks and mobile phones (unless needed for two-factor authentication) are not acceptable.
Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization) and are therefore not suitable for independent contractor use.
We do not support Windows 95, 98, ME, 2000, XP, Vista or Windows 7.
A PC that is fully updated with all current patches, critical updates, and service packs from Windows Update is requested. These guidelines are outlined for each program as agents are provided with the program offers.
We will support a user with an Intel-based Mac computer given they are running Boot Camp into Windows 8.1 or higher. We do not support Windows running in Parallels or other virtualization software within macOS. We do not support some of the newer Macs currently.
Most commonly, you’ll use Google Chrome, but some applications still use Internet Explorer 11, which is built into Windows 10. Other browsers you may be asked to use are:
Note: The latest AMD Athlon processors are acceptable subject to individual review and are accepted at Working Solutions’ discretion
8 GB RAM or higher
At least 50 GB free space available
Minimum Optimal Screen Resolution:
Note: A smartphone with a current version of Android or iOS may be needed on certain client programs for two-factor authentication purposes
*The USB headset must connect to audio over the USB connection. Not all Bluetooth headsets that can charge over a USB connection send audio through the USB connection, and are therefore not suitable.
*Note: Agents are responsible to ensure the quality of services with their internet service provider and networking hardware, including but not limited to: network cabling, modems, routers, and all necessary network interface hardware.
The following Internet providers are incompatible:
No. Due to the sensitivity of client software, systems and connections, we cannot support wireless connectivity. During work hours, the wireless connection adapter should be turned off or disabled to ensure that all Internet traffic only goes through your wired connection. Please become familiar with the wireless adapter settings or physical on/off switches on your machine so you may make these changes as needed.
No: All connections to Working Solutions systems and WSOL client systems must be directly through your internet service provider.
| Independent contractor | Employee |
|---|---|
| Generally provides consulting services to more than one company | Usually works for only one employer |
| Sets his or her own hours | Works the hours set by the employer |
| Works out of his or her own office or home | Usually works at the employer’s place of business |
| Does not receive employment benefits | Often receives employment benefits, such as health and disability insurance |
| Works relatively independently | Works under the control and direction of the employer |
| Incurs the costs associated with performing the job | Tends not to incur costs or make investments in the work |
| Has acquired very specialized skills and comes to the work relationship with a particularized education or experience background | Has a general education and experience background, and receives special training from the employer in order to do the job better |
| Is not subject to tax or FICA withholding, but pays his or her own self-employment tax | Receives net salary after employer has withheld income tax, Social Security and Medicare tax under FICA |
| Is not eligible for unemployment compensation benefits | Is likely eligible to receive unemployment compensation after layoff or termination |
| Is not eligible for worker’s compensation benefits | Will receive worker’s compensation benefits for any workplace injury |
| Generally can be let go by the company for any reason, at any time | Generally can be terminated by the employer only for good cause and with notice |
| Is paid according to the terms of the contract, and does not receive additional compensation for overtime hours worked | Is covered by federal and state wage and hours laws such as minimum wage and overtime rules |
