Notice!

Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Working Solutions works with top-national brands to humanize their customer experience.

Our network of remote independent contractors — aka the WooHoo! Crew, is made up of best-in-class customer care pros. When you join the WooHoo! Crew, you will have access to apply to different contracts exclusive to Working Solutions and gain experience in different industries.

What is the WooHoo! Crew?

The WooHoo! Crew is our network of remote customer care pros.

What kind of work will I be doing?

Most of our client programs require handling inbound and/or outbound customer care calls, emails, and/or video chats. We work with clients in the following industries: education, hospitality, fitness, arts and crafts, real estate, health and insurance, senior living, nursing credentialing, and youth sports.

Will I be hired as an employee?

You will not be hired as an employee. Working Solutions customer care pros are independent contractors.

Overview

  • A quiet and secure work environment during working hours
  • A USB headset
  • High-speed internet such as Cable, Fiber Optic or DSL
  • A minimum of 10 Mbps download
  • An up-to-date computer with at least 8GB of RAM
  • Windows 10 Home, Pro or Pro for Workstations or higher
  • Compatible webcam (some client programs)

*We can only work with contractors located in the United States and Canada. Additionally, we are currently not accepting applications from contractors located the following US states: California, New York, Pennsylvania, and Washington.

Ready to join our network of remote customer service pros — aka the WooHoo! Crew? Here’s how to apply:

  1. Create a candidate profile.  5 minutes
    • We’ll ask you for some basic information to determine if you have the right tools to work with us.
  2. Take assessments.  30 minutes
    • We’ll ask you a series of behavioral questions that will help us determine if your personality matches what we are looking for.
  3. Receive invitation to our online portal, Vyne
    • Within 24 hours of successfully completing and passing our assessment, you will receive an email invitation to login to Vyne to complete the final steps of our application process.
  4. Install and run technology scanner 3 minutes
    • You will be prompted to download, install, and run a non-invasive scanner to verify if your technology meets our requirements.
  5. Select client programs
    • View all open contracts and select the client program you feel suits you best based on your experience, availability, and interest. If selected, we will conduct a video interview and background check.

Is there a fee to join Working Solutions?

No, there are no fees involved to join our network of customer care pros. We will never ask you for banking/financial information during the application process.

Do I need to apply more than once if there are multiple contracts that interest me?

No, you only need to apply to join the WooHoo! Crew once. Once you are part of our network of remote customer care pros, you will be able to view all open contracts and select the client program you feel suits you best based on your experience, availability, and interest. We do not allow contractors to have more than one candidate profile.

Where can I work?

All of our customer care pros work from home, as long as they are located in one of our acceptable locations. We can only work with contractors located in the United States and Canada. Additionally, we are currently not accepting applications from contractors located in the following US states: California, New York, Pennsylvania, and Washington.

I’ve passed the assessment. What comes next?

WooHoo! 🎉 Candidates who qualify, will receive an email invitation to login to our online portal, Vyne, to complete a technology scan. Once you complete the scan, you will be able to view all open contracts and select the one that interests you the most.

How do I know if I passed the assessment?

We will notify you by email within 24 hours of completing the assessment. If you are among the qualified candidates, you will also receive your login information to our online portal, Vyne, where you will complete the final steps of our application process.

Can I retake the assessment?

Given the high-volume of applications that we receive, we do not allow candidates to retake the assessment. Please make sure you take the assessment in a distraction-free space and have plenty of time to complete it.

How do I select a client program?

Once you complete the technology scan on our online portal, Vyne, you will be able to view all open contracts. Select the client program that interests you the most and complete the program-specific questions. We will notify you by email if you were selected for the client program. Please make sure to complete all of the required fields to avoid any delays.

How do I prepare for my program?

Once you are selected to work on a client program, you will go through virtual preparation to learn the client’s business and customers before starting to work. Instruction can take anywhere from two days to several weeks, depending on the client. There is no cost or fees for preparation; you may receive a monetary stipend for your time, providing you meet all the program requirements.

How do I log in to the Vyne online portal?

Please log in to the Vyne using your email and the Agent ID you were provided by email. If you do not remember your Agent ID, you will have the option to have it resent to you via email by clicking “Forgot Agent ID” in the login page.

What will my schedule be?

Our customer care pros are able to schedule their work hours. When you join the WooHoo! Crew, you work when it’s convenient for you.

Are the opportunities part time or full time?

Our contract hours range between 15 to 40+ hours per week. Minimum requested hours vary depending on client program.

Can I work on more than one client program at a time?

Yes. Once you have successfully completed at least 50 hours on a contract, you will be eligible to add more client programs to your workload.

How much can I earn?

Working Solutions customer care pros have earned up to $19/hour plus bonuses and incentives. The pay structure varies depending on the client program. Some of our contracts are paid by the record or entry, while others are paid by talk minutes, sales, or a combination of both. Please refer to the job description of the opportunity that you are interested in for more information.

How will I get paid?

We use ReadyPay to process payments. When you join the WooHoo! Crew, you will receive a virtual bank card or plastic debit card where your funds will be deposited twice a month for completed invoiced work.

Do you provide benefits?

Since Working Solutions customer care pros are independent contractors, we cannot offer traditional benefits such as paid time off and health insurance. However, there are many perks to joining the WooHoo! Crew:

🏡 Work from home
🚗 No commuting hassles
📆 Schedule your hours
🙌 Work when it’s convenient for you
🏭 Gain experience in different industries
💵 High pay rates
🎉 Bonuses and incentives

Do you have a referral program?

Yes. If you were referred to us by a one of our customer care pros, please use their referral QR code to apply. This will allow us to make sure we properly thank them to send you our way. Contractors who make successful referrals are awarded $400 USD for each one who joins the WooHoo! Crew.

Technology Overview:

In order to work on a Working Solutions program, agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

Devices not acceptable:

Tablet-based/convertible personal computers (i.e. Microsoft Surface, Surface Book), Chromebooks and mobile phones (unless needed for two-factor authentication) are not acceptable.

Operating Systems:

  • Windows 8.1, Windows 8.1 with Bing, or Windows 8.1 Pro
  • Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
  • Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
    • Note: Some client systems are not yet fully compatible with Windows 11, and other clients are explicitly not allowing access from Windows 11 systems.
      Please be advised that some issues cannot be resolved at this time and you may or may not be able to proceed with some client work.

What if I have an Education or Enterprise edition of Windows?

Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization) and are therefore not suitable for independent contractor use.

What if I am using an older version of Windows?

We do not support Windows 95, 98, ME, 2000, XP, Vista or Windows 7.

What kind of software do I need?

A PC that is fully updated with all current patches, critical updates, and service packs from Windows Update is requested. These guidelines are outlined for each program as agents are provided with the program offers.

What if I have a Mac?

We will support a user with an Intel-based Mac computer given they are running Boot Camp into Windows 8.1 or higher. We do not support Windows running in Parallels or other virtualization software within macOS. We do not support some of the newer Macs currently.

Web Browser:

Most commonly, you’ll use Google Chrome, but some applications still use Internet Explorer 11, which is built into Windows 10. Other browsers you may be asked to use are:

  • Mozilla Firefox
  • Microsoft Edge

Processor:

  • Intel Core i3 / i5 / i7 / i9 (1st Generation or Higher) running at 1.5 GHz or higher base processor speed
  • AMD A-Series APU (A6 / A8 / A10 / A12) running at 1.5 GHz or higher base processor speed
  • AMD Ryzen 3 / 5 / 7 / Threadripper running at 1.5 GHz or higher base processor speed

Note: The latest AMD Athlon processors are acceptable subject to individual review and are accepted at Working Solutions’ discretion

Processor classes explicitly not supported:

  • Intel: Celeron, Pentium, Core, Core 2, Atom, Xeon
  • AMD: Duron, Sempron, Turion, Phenom, E-Series APU, A-Series A4/A9, Athlon (old release)
  • Any ARM-based processor, including Qualcomm (Snapdragon or related), Apple (M1 and related processors)

Random Access Memory (RAM):

8 GB RAM or higher

Internal Storage:

At least 50 GB free space available

Display/Monitor:

Minimum Optimal Screen Resolution:

  • 1440 pixels by 900 pixels OR 1280 pixels by 1024 pixels
    • You may encounter issues with client software with displays/monitors running below these screen resolutions
  • Recommended Screen Resolution: 1920 pixels by 1080 pixels (“Full HD”) or higher

Devices and peripherals needed:

  • External mouse (wired preferred)
    • We do not recommend using built-in laptop trackpads
  • Keyboard (wired preferred)
  • USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable)
    • “Unified Communications” type headset
    • “Gaming” headsets NOT acceptable
    • Headset models NOT supported
      • Logitech H390
      • Logitech H540
      • Cyber Acoustics AC-4006
      • MPOW HC6

Note: A smartphone with a current version of Android or iOS may be needed on certain client programs for two-factor authentication purposes

*The USB headset must connect to audio over the USB connection. Not all Bluetooth headsets that can charge over a USB connection send audio through the USB connection, and are therefore not suitable.

*Note: Agents are responsible to ensure the quality of services with their internet service provider and networking hardware, including but not limited to: network cabling, modems, routers, and all necessary network interface hardware.

Approved ISP types:

  • Cable
  • Fiber Optic
  • DSL

Bandwidth:

  • Minimum of 10 Mbps Download
  • Upload Speed Minimum: 3 Mbps

Networking:

  • Ethernet-only (wireless network connections not supported)
  • Computer must have an Ethernet port
    • If a built-in Ethernet port is not available, a USB 3.0/USB Type-C Ethernet adapter is acceptable
  • Computer must not connect to internet services through a private VPN (either hardware-based or software-based)
    • Examples: NordVPN, McAfee VPN, et. al.

Are there any internet providers known to be incompatible?

The following Internet providers are incompatible:

  • Municipal wi-fi / public hotspots
  • Wireless (WISP)
  • ISDN
  • Dial-up
  • T1
  • Satellite
  • Broadband Over Power Lines (BoPL)
  • Corporate LAN
  • Connections that use proxies or VPNs
  • Cellular broadband (including phone-based and standalone hotspots) PCS/3G/4G/5G
    • An ethernet connection to a cellular hotspot or fixed cellular modem is not compatible.

How do I know my ISP connection speed will pass testing?

  • To test your ISP connection speed, please complete the brief technical scan, which is part of our agent application.
  • If your download speed fails to meet the minimum standard, contact your ISP (Internet service provider) to see what your optimal speed is and to determine if an upgrade is needed.

Can my computer be on a wireless connection?

No. Due to the sensitivity of client software, systems and connections, we cannot support wireless connectivity. During work hours, the wireless connection adapter should be turned off or disabled to ensure that all Internet traffic only goes through your wired connection. Please become familiar with the wireless adapter settings or physical on/off switches on your machine so you may make these changes as needed.

Are personal or anonymizing VPN services OK?

  • No: All connections to Working Solutions systems and WSOL client systems must be directly through your internet service provider.

Independent contractor Employee
Generally provides consulting services to more than one company Usually works for only one employer
Sets his or her own hours Works the hours set by the employer
Works out of his or her own office or home Usually works at the employer’s place of business
Does not receive employment benefits Often receives employment benefits, such as health and disability insurance
Works relatively independently Works under the control and direction of the employer
Incurs the costs associated with performing the job Tends not to incur costs or make investments in the work
Has acquired very specialized skills and comes to the work relationship with a particularized education or experience background Has a general education and experience background, and receives special training from the employer in order to do the job better
Is not subject to tax or FICA withholding, but pays his or her own self-employment tax Receives net salary after employer has withheld income tax, Social Security and Medicare tax under FICA
Is not eligible for unemployment compensation benefits Is likely eligible to receive unemployment compensation after layoff or termination
Is not eligible for worker’s compensation benefits Will receive worker’s compensation benefits for any workplace injury
Generally can be let go by the company for any reason, at any time Generally can be terminated by the employer only for good cause and with notice
Is paid according to the terms of the contract, and does not receive additional compensation for overtime hours worked Is covered by federal and state wage and hours laws such as minimum wage and overtime rules