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  You’ve landed your first work-at-home customer service job. Congrats. Now, it’s time to get ready for the big day. Here’s how to prepare for your first customer-service shift. Make the Most of Your Development Development is an important part of your first customer service job because it’s truly designed to teach you the ins […]

Work at Home Education

  Agent Education Specialist Virtual Contact Center Education/Curriculum Design   Preparing Agents for Success Sara was putting herself through school to teach when she started her career with Working Solutions. That was in 2010, with her first job as a customer service agent. Before that, she worked as a reservation sales agent for United Airlines […]

Hands on Agent Education

  Manager of Education and Development Virtual Contact Center Education/Curriculum Design   Education by Design Carla’s career is steeped in education and curriculum design. After earning a Bachelor of Science in elementary education, she taught second grade in the Ohio public school system for three years. She then moved into the corporate world, taking on […]

Work at Home Customer Service Agent Tips

Tips from our Director of Recruiting and Virtual Talent   To excel as a work-from-home customer service agent at Working Solutions, you need to know how to deliver great service and exceed customers’ expectations. Plus, do it all remotely—not as employees, but as independent contractors. Work-from-home contact center agents embody the 21st-century labor force: Have […]

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Follow this guide to move your application to the top   Are you serious about becoming a remote call center agent? If so, know this: When applying for work online, your digital impression is your first impression. “Make it complete—and make it count,” says Mary Susan Costa, director of Virtual Talent at Working Solutions. She […]

YOU ARE INVITED TO A RENDEZ-VOUS Join us at a virtual information session to learn more about the bilingual French (or French Canadian), work at home, event ticketing & sales opportunity and Working Solutions. Hear what it’s like to work as an event ticketing bilingual agent from a WSOL agent Get an overview of the […]

Bilingual French Canadian Job

Work at Home and make up to $18 per hour* plus bonus! Are you fluent in French or French Canadian? If so, we need you on our team. Work with one of the largest online ticket marketing place covering over 10 million live events. Sound like fun but no experience in event ticketing customer service? […]

  Senior Agent Education Specialist Virtual Contact Center Education/Curriculum Design   Once a Teacher, Always a Teacher As a child, Crystal Holmes had made up her mind. “I always knew I would be a teacher.” For 10 years, she taught in public schools. Then, her sister-in-law, who was an instructor for Working Solutions, told her […]

work at home agent

It’s that time of year again! Chestnuts roasting over open fires, holiday twinkling of lights, delivery men ringing the doorbell with your latest online delivery, kids arguing over the TV remote, husbands wanting to know what gifts to buy. Yes, it’s that wonderful holiday season that can wreak havoc on a normally quiet, peaceful environment. […]