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work at home call center agent, remote work at home agent, kim houlne

Working Solutions is rolling out its refreshed brand, updating the look and feel of our agent and corporate websites. In modernizing it, we listened to you, applicants and agents—and clients and their customers. As a leader in on-demand contact center solutions, we made sure our updated brand embodies the best of everyone’s thinking. As we […]

We spend a significant amount of time discussing metrics, reporting, retention, routing sequences, and customer insights, all of which are important in any contact center. However, there is one component that cannot be forgotten – the team of professionals who are essential in assuring that every customer contact is an amazing experience. It takes a […]

Top Work from Home Part Time Jobs

  Named among Top 50 Companies for Part-time Jobs FlexJobs, a leader in remote-work opportunities, recently recognized Working Solutions as being among the “Top 50 Companies Hiring for Part-Time Work-from-Home Jobs.” This distinction adds to growing recognition of Working Solutions from FlexJobs, a professional job service, which guarantees on its site: “Every job is hand-screened […]

20 Work-from-Home Companies That Are Hiring For Working Solutions, it’s validation three times over. Citing a Forbes story, Glassdoor blogger Emily Moore lists it among the top companies for work-from-home opportunities, referring to a FlexJobs 2017 remote jobs report. Moore writes these companies, including industry leaders such as Amazon and Hilton, are in the vanguard […]

work-at-home-best-practices, how-to-best-set-up-home-office, online-office

  You’ve landed your first work-at-home customer service job. Congrats. Now, it’s time to get ready for the big day. Here’s how to prepare for your first customer-service shift. Make the Most of Your Development Development is an important part of your first customer service job because it’s truly designed to teach you the ins […]

work from home, virtual agents jobs

  Agent Education Specialist Virtual Contact Center Education/Curriculum Design   Preparing Agents for Success Sara was putting herself through school to teach when she started her career with Working Solutions. That was in 2010, with her first job as a customer service agent. Before that, she worked as a reservation sales agent for United Airlines […]

Hands on Agent Education

  Manager of Education and Development Virtual Contact Center Education/Curriculum Design   Education by Design Carla’s career is steeped in education and curriculum design. After earning a Bachelor of Science in elementary education, she taught second grade in the Ohio public school system for three years. She then moved into the corporate world, taking on […]

Work at Home Customer Service Agent Tips

Tips from our Director of Recruiting and Virtual Talent   To excel as a work-from-home customer service agent at Working Solutions, you need to know how to deliver great service and exceed customers’ expectations. Plus, do it all remotely—not as employees, but as independent contractors. Work-from-home contact center agents embody the 21st-century labor force: Have […]

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Follow this guide to move your application to the top   Are you serious about becoming a remote call center agent? If so, know this: When applying for work online, your digital impression is your first impression. “Make it complete—and make it count,” says Mary Susan Costa, director of Virtual Talent at Working Solutions. She […]

YOU ARE INVITED TO A RENDEZ-VOUS Join us at a virtual information session to learn more about the bilingual French (or French Canadian), work at home, event ticketing & sales opportunity and Working Solutions. Hear what it’s like to work as an event ticketing bilingual agent from a WSOL agent Get an overview of the […]