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PRO Spotlight: From Healing to Helping – How One Agent Found Purpose in Pet Tech
When life takes an unexpected turn, sometimes the best thing that can happen is finding a new sense of purpose, especially if that path is filled with wagging tails and warm-hearted teamwork.
That’s exactly what happened for one of our standout PROs, Randy, on a popular pet-tech program. What began as a way to stay productive during a period of personal recovery has blossomed into a meaningful, flexible journey helping pet parents across the country.
Finding Purpose in the Pack
“I was recovering from a prolonged illness and needed something to pass the time in a constructive way,” Randy shares. “This seemed like the ideal solution to my boredom and my need for extra cash… and who doesn’t like dogs!”
But what he found wasn’t just a gig. It was a calling. As a resource expert on this client program, a typical day for Randy includes voice and email support, troubleshooting issues and deescalating tense customer moments into positive outcomes.
The real joy? The community—both two-legged and four-legged.
The customers and the operations team make this the best place to work.
But it’s not just about helping with GPS tracking collars or fixing tech issues, it’s about restoring peace of mind to pet parents who rely on these tools to keep their beloved animals safe. When asked about one of his most meaningful moments, Randy responded “Turning a customer’s anguish into joy after solving their issue. That’s when I know I’ve made a difference.”
Remote Work, Real Freedom
Thanks to the flexibility of Working Solutions’ business model, this agent is living his dream lifestyle. “I enjoy traveling and cooking, and Working Solutions gives me the time and availability to do just that.”
A common misconception Randy provides about working from home and having a flexible lifestyle is this:
People think working from home is easy because you’re at home—but it actually requires more discipline than a traditional office job. You have to be more focused and ready to take on anything from the comfort of your own home.
His top advice for new agents? Set boundaries. “Make sure your space is quiet, away from your main living area, and let others in your home know not to disturb you unless it’s critical.”
A Team Like No Other
To Randy, his Working Solutions team is more than a group of coworkers—it’s a community. “Caring and considerate, fun and exciting—that’s how I’d describe this team. It’s like no other I’ve worked with before.”
For this PRO, the path to recovery turned into a journey of impact—one happy customer (and one safe dog) at a time.
Ready to make a real impact from the comfort of home?
Published on May 28, 2025
