PRO Spotlight on Hank: Making a Difference with Working Solutions

At Working Solutions, our agents are the heart of what we do, bringing dedication, expertise and compassion to their roles every day. One such example is Hank, a valued member of our PRO (professional remote outsourcer) team. With a career spanning multiple programs, Hank’s journey is a testament to the impact of great customer service and the importance of a supportive work environment.

A Program with Purpose

Hank has been working on his current program’s back-office team for nearly two years, and he was one of the first agents to join the program. What keeps him engaged? The thrill of detective work, the importance of clear communication and the ability to make a real difference in people’s lives.

His work involves assisting law enforcement in tracking stolen vehicles, helping customers resolve billing issues, and troubleshooting technical problems. Whether it’s aiding in the recovery of a missing vehicle or guiding a customer through remote-service activation, Hank finds the role rewarding and dynamic.

“You need to be part detective, have strong communication skills, and above all, show empathy. It’s a job that keeps you on your toes, and that’s what I love about it.”
– Hank, Working Solutions PRO

Keys to Success: Advice for New Agents

For those looking to join a program with Working Solutions, Hank offers practical advice.

Create a Distraction-Free Workspace

Having a quiet, dedicated space is crucial for maintaining focus and efficiency.

Invest in the Right Equipment

Hank uses three screens to manage communication, customer data and tracking tools simultaneously.

Be Confident and Prepared

Understanding the systems and having a strong command of the process enables agents to effectively navigate challenges.

Flexibility and Work-Life Balance

One of the biggest advantages of working with Working Solutions is the ability to schedule work around personal life. As an empty nester, Hank appreciates the flexibility to plan vacations, golf outings and visits with family, all while maintaining a fulfilling career.

“The key is being able to balance work and personal life on your terms. That’s one of the biggest perks of working from home.”
– Hank, Working Solutions PRO

A Supportive Work Environment

Hank attributes much of his job satisfaction to the positive and encouraging work culture at Working Solutions. The managers and support teams provide the guidance and assistance PROs need to succeed.

“The managers are fantastic. They are respectful, encouraging and always there to help. If they weren’t, I don’t know that I’d still be doing this. Being kind and supportive makes all the difference.”
– Hank, Working Solutions PRO

Final Thoughts

Since joining Working Solutions, Hank has worked on multiple programs, each offering unique challenges and rewards. Through it all, he has remained dedicated to helping customers, solving problems, and supporting his fellow agents.

When asked to describe Working Solutions in three words, Hank simply says: “Very nice people.”

With professionals like Hank on our team, it’s easy to see why Working Solutions continues to be a top-rated customer service outsourcer. His passion, professionalism, and empathy make him an invaluable asset, and we are proud to have him as part of our community.