The beauty of the on-demand, customer-care model is that it serves many kinds of clients and fits the work-life styles of different contact center agents.
To this point, the Home Business entrepreneurial website features a piece by Kim Houlne, Working Solutions chief executive who profiles several successful agents: “The Work-from-home Experience Can Be a Perfect Fit.”
Writes Houlne: “Working from home as a remote customer service agent provides opportunities for a number of individuals and families with differing needs. The diversity of clients and flexibility of schedules offer work that fits many lifestyles and situations.”
In the piece, Houlne highlights contact center agents—such as Valerie, a former Navy medic, and Sonya, an agent since 2012—who have taken working from home to heart in shaping rewarding service careers.
