Louise loves the fact that Working Solutions pays for all training classes and certifications. She says management always brings the work and training agents want and need.
Louise | Agent since 2013
A TICO-certified travel agent with 25+ years in the industry and a bachelor’s in managerial economics.
Destined for Travel
Louise went to work for one of the top U.S. travel agencies right after earning her bachelor of science in managerial economics.
And, with the exception of a few years of substitute teaching, she’s spent her career getting to know just about every facet of the travel business.
Her experience includes everything from sales to training to running an agency with her father— encompassing corporate, leisure, group and concierge services.
At Working Solutions since May 2013, Louise serves VIP clients and is trained to handle every type of travel reservation. That includes Travel Industry Council of Ontario (TICO) certification, which ensures consumer protection for Canadian travelers.
“One thing I love about Working Solutions is they pay you for all training classes and certifications,” she said.
“I feel like management is always looking out for our best interests, bringing us the work and training we want and need.”
Realizing consumers always have the option to book their reservations online, Louise likes to say: “The only thing I have to sell is service.”
Never Take “No”
With airlines merging and forming global partnerships, flying worldwide is trickier than ever. Just ask Louise, a travel agent with decades of experience in corporate travel.
Case in point: A customer booked a business-class ticket to Europe, requiring a transfer from a domestic to an international airline. When he arrived to begin the next leg, however, the foreign airline couldn’t find his reservation.
Louise spent hours trying to unravel the problem, but to no avail. The two reservations systems weren’t communicating. Instead of flying business class the entire way, the customer was stuck in coach—for the second, third and fourth legs of the trip.
Soon after, Louise received an email from the customer asking for a full refund. First, she took the request to the domestic airline, but didn’t get the answer she wanted.
Undaunted, she followed her service motto: “Never take ‘no’ for an answer.” She then found someone at the foreign airline sympathetic to the traveler’s cause.
A solution was worked out between the two airlines. The customer received a travel voucher for future flights—plus a partial refund on each of the coach segments.
Thanks to Louise, no way found a way.
“The only thing I have to sell is service.”