Getting hired to perform a customer care job from home requires having a particular set of skills that will help you finish all related tasks successfully. The good news is that all these abilities are the kind you can improve on.
If you’re looking for a quick way of finding out if working in this industry is right for you, applying to join our community is an excellent idea, as it involves a simple process through which we’ll get to know your working profile better.
Also, you can check out the list of skills we put together for you in the article below. You’ll find out where you’re at and how many of the qualities bringing success in this line of work you already possess.
Sounds good? Then let’s get started.
1. Excellent Communication Skills
Communication is at the core of every customer care job, as you’ll essentially have to be on the phone with many clients on a day-to-day basis.
That’s why you need to be a good listener and do your best to understand the problems and frustrations they might be experiencing.
You also have to be clear in the way you present the solution and the steps that need to be taken. The way you get your points across needs to make clients feel like you clearly understand their problem and the context in which the issue has occurred.
This is one of the qualities that will make your life much easier when performing any customer care job from home. Working with the public means you’ll get to interact with many different persons who obviously have distinct personalities.
Having patience will help you successfully assist even those customers who are considered to be the more challenging types. Take the time to cater to their needs and maintain a positive attitude throughout the conversation.
Here are a few best practices to keep in mind:
- Ask for the same information twice.
- Understand their rhythm.
- Offer support to help the client find the information they want.
- Leave pauses in your conversation when needed.
- Confirm you understood their problems correctly.
- Give advice using a positive tone.
All these require your patience, so try to stay calm even when the person you are trying to help gets agitated.
This is one key element for anybody working from home. Self-discipline is vital when you don’t have a team or a boss to keep you on your toes.
To help you stay motivated and productive, consider designating an area in your house as your working space. Set up a clear schedule for yourself – and do your best to stick with it. You can even put up a calendar – it will serve as a constant reminder.
In the Working Solution community, you’ll be able to schedule your work hours, but you’ll have to hold yourself accountable to them.
You’ll be the only one responsible for the success of your customer care job.
This is yet another essential quality that comes with cultivating self-discipline. This will be essential when coming across customers that are difficult to deal with.
In those particularly difficult customer support situations, you’ll have to make sure that you won’t react on impulse or let your emotions cloud your judgement.
It’s what will help you excel in this industry. In the end, it is expected of you to be able to handle the easy and more challenging conversations with the same level of professionalism.
5.The Ability to Relate to Others
“Do you understand?” might be one of the questions you’ll hear most often if you land your customer care job.
Customers want to know you can relate to their situations and issues. They need to feel like the person at the other end of the line is doing their very best to understand their problem and offer a solution.
So it’s important to make it seem that whatever problem they are experiencing, it’s something you can easily associate with your own experience.
You can do this by actively listening to their story and populating the conversation with phrases like the ones below:
- I see.
- I understand.
- Yes, I heard you.
6.The Wish to Genuinely Help as Part of Your Customer Care Job
Are you the kind of person who is always thinking about ways to help others? If the answer is yes, it means you’ve got this sought-after quality: the eagerness to help others.
It’s a quality that translates into going the extra mile in difficult situations or just double-checking something to make sure no further problems will come up.
The essence of any customer care job is helping the people you interact with. It’s one of the reasons why at Working Solutions, you will go through a virtual preparation process to thoroughly learn the business and customers before starting work.
This will help you know how you can genuinely assist the people you talk to from your home desk. Thus, your desire to help will easily come across in the conversations you have with the actual customers.
7.Caring about The Results People Get
This is something all customers want to feel when calling support.
They want to feel the person involved in the phone call actually cares about them.
It might be hard to sound caring at the end of a 40-hour work week, but keep in mind that your attitude also affects the overall image of the company you represent.
Therefore, you shouldn’t be focused only on your own gain and finishing the task at hand as quickly as possible. Remember that there is a real person at the other end that wants to have a pleasant and useful experience.
8. A Good Work Ethic
Having a good work ethic means you’ll know how to do your job with integrity and motivation. It will help you face challenges head-on and focus on doing your best work.
When you work from home, the temptation to slack off are higher. Also, there is no direct competition from your coworkers to help you stay sharp.
It’s the main reason why most companies list this quality whenever they put out customer care job opportunities. They want to know you have the utmost respect for the work you put in and that you see it as the best you can do.
Let’s not forget that, for a short moment, you’ll be the image of the company you represent. Or rather, the voice.
This means you’ll have to make sure you are a professional in the way you handle your calls.
Throughout a conversation, professionalism comes across in:
- The way you present yourself
- Your non-verbal cues
- Voice tone
- The rhythm of your speech
- Your display of expertise.
When done right, all these combined will make the customer feel at ease. Nobody wants to feel they are being handled by a rookie who doesn’t know what they are doing.
10. Knowledge of The Product
You can talk the talk, but can you walk the walk? You might be able to have a great conversation with the customer, but if you can’t actually solve the problem, nobody will be truly satisfied.
Knowing the client’s products is the benefit of working with Working Solutions. So instruction can take anywhere from two days to several weeks, depending on the client.
Note: you’ll have to meet the program requirements.
11. Experience in Working with The Public
This is definitely a big plus. If you’ve had a customer care job before, it will help you with all your task when working from home.
That’s because you already have the experience of having done this job over a period of time. As a result, it will take less for you to adjust to the new job.
Experience in other fields might help, as long as it involved direct interaction with the public. Here are some examples:
- Community service
- Public Relations
- Restaurants and Hotels
- Human Resources.