WHOA WHOA WHOA! FIRST THINGS FIRST!
Welcome ladies, gentlemen and critters of most ages.
Please review our FAQs which detail everything you need to know before you apply.
Watch the video below concerning the difference between independent contractors and employees.
Pay close attention to the technical requirements and confirm your setup meets these requirements.
Working Solutions was created in 1996 to provide legitimate work-at-home opportunities.
Our agent workforce is made up of highly qualified independent contractors. We partner with clients from different industries, providing them with educated and experienced professionals, as well as a talented project management team. Agents like working for us, as evidenced by our #1 rating on Glassdoor.
How do I become an agent?
The basic steps are:
- Apply to be a Working Solutions agent. *About 15 minutes
- Take assessments. *About 30 minutes to complete.
- Receive acceptance or rejection. *Within 24 hours of submitting your completed assessments, you will receive an email. This email will either invite you to take your next steps or it will let you know your assessments didn’t meet our minimum requirements.
- If you pass your assessments, the email you receive will include a link to our Applicant Portal, where you will be asked to add more information to your profile and to scan your computer. The scan is non-invasive and simply lets us know if your computer will work on our programs.
- Review current opportunities and apply for programs you feel suited for. If no programs fit your needs, keep checking back, they could change daily.
What will I need to do?
Once you complete your profile information (application form) and brief technology scan, you will have the opportunity to complete our assessments, which include written and verbal interview questions and aptitude tests. It will take you less than an hour to complete the whole process.
Can I retake the assessments?
Because of the volume of applications, we only allow one-time testing. Please ensure you have the time and a quiet location before you begin.
How do I know if I passed?
You will be notified by email within 24 hours of completing your assessments. You can then choose program opportunities that appear to be a match.
How do I know if I’ve been selected for a program?
We will contact you by email with all the program details. If you accept the terms and are selected, an independent contractor agreement will be drafted. It will outline the scope of the work and your objectives.
How do I prepare for my program?
Once selected, you will go through virtual preparation to learn the client’s business and customers before beginning work. Instruction can take anywhere from two days to several weeks, depending on the client. You will receive a monetary stipend for your preperation time, providing you meet all the program requirements.
How long will it take to be selected for a program?
Approved agents will be emailed a link to view available programs that you can apply for. This list changes constantly, so keep checking back if nothing suits you off hand. Depending on the client, it can take between a day and weeks before an agent is selected for the program they applied for. Be sure your email is set to accept email from anyone with a @workingsol.com address.
Do I need to apply more than once?
Applying with a new profile is not allowed, they will be rejected. Complete only one profile that you can update in the future. Approved agents can then choose from available programs and apply from there. Only apply once.
Can I update my profile (application form) after it has been submitted?
Yes, you may update your profile at any time, using the Complete or Update your Application button and the password you established when completing the application.
Do you have work available for someone in my state?
We will accept new applications from anywhere across the United States, except for CA, NY, PA, WA.
Why is my profile password not working?
The profile password is case-sensitive, so be sure you enter the correct case as well as the correct letters and numbers.
How do I retrieve my password?
Please go to Complete or Update your Application and you will find a link below the “Login” button to retrieve it.
What happens when the program ends?
Agents who have successfully completed at least 50 hours on a program are eligible to post for additional work. Programs are available to active agents first.
Can I work on more than one program at a time?
Yes, agents are typically eligible to work on two programs at once. We cannot guarantee consistent work will be available, but we do our best to keep reliable and successful agents busy. Please remember that reliability is as important as performance, especially when working with a virtual workforce.
Who determines the hours I work?
Agents are able to schedule their work hours, but they are responsible for them once set. Agents who consistently meet their commitments and perform well will be given priority scheduling.
Do you provide benefits?
All of our agents are self-employed contractors. Traditional employee benefits, such as paid time off and health insurance, cannot be offered. The main benefits are the ability to schedule your hours and work when it is convenient for you—from the comfort of home, without the hassles of commuting and outside expenses.
Working Solutions also offers several agent community perks, including discounts to major computer retailers, and agent rewards and referral programs.
Do you have a referral program?
Yes. If you were referred to us by one of our agents, be sure to list their agent ID on your application. Agents who make successful referrals are awarded $100 USD for each one, provided the new talent meets all requirements.
How much can I earn?
Each program is paid differently. Some pay by the record or entry, while others pay by talk minutes, sales, or a combination of both. Some agents may be paid a set amount per program. Agents have earned the equivalent of anywhere from $9 an hour to $30 USD an hour, depending on the program. Your income will vary, based on the work you are doing, your performance, how much work is available, and how much time you put in.
How will I get paid?
We offer direct deposit, or we can send checks by mail. Checks are issued twice a month for completed work, which must be invoiced.
Will working as an agent replace my full-time job?
Working Solutions provides flexible work schedules, ranging from 15 to 20 hours a week to 40 or more.
At certain times of year, such as the holidays, the hours can ramp up. At other times, when a program slows down, the hours can level off.
For earning potential, agents should calculate their hours in terms of average workflow over time.
Why can’t I access the secure agent area of the website?
It is only available to active agents who currently are on a program.
• Windows 8.1
• Windows 10
What if I am using an older version of Windows or a Mac?
We do not support Windows 95, 98, ME, 2000, XP, Vista or Windows 7. We will support a user with a Mac computer given they are running Bootcamp into Windows 8.1 or higher.
• Mozilla Firefox
• Google Chrome
• Internet Explorer 11
• Edge Browser
• Intel Core i3 / i5 / i7 / i9 (1st Generation or Higher) running at 1.5 GHz or higher base processor speed
• Intel Xeon running at 1.5 GHz or higher base processor speed
• AMD A-Series APU (A4 / A6 / A8 / A9 / A10) running at 1.5 GHz or higher base processor speed
• AMD Ryzen 3 / 5 / 7 / Threadripper running at 1.5 GHz or higher base processor speed
Processor Classes explicitly not supported:
• Intel: Celeron, Pentium, Core, Core 2, Atom
• AMD: Duron, Sempron, Athlon, Turion, Phenom, E-Series APU
Random Access Memory (RAM):
• 8 GB RAM or higher recommended
• VoIP Programs: Wired USB Headset (no wireless headsets)
• Standard Telephone Programs:
o Conventional telephone line or terrestrial digital telephone line with no added features
o Wired telephone
o Wired headset
• Preferred – POTS (Traditional landline service provided by a phone carrier)
• Digital (Landline service provided by a cable or fiber optic carrier)
The following phone connections are not compatible. This includes but is not limited to:
• Cellular (wireless) telephone service
• VoIP telephone adapter connections (such as Vonage and MagicJack)
• Other VoIP services rendered via soft phone (Skype)
What telephone equipment will I need?
Working Solutions recommends a land line (POTS) phone service with no enabled features and a telephone headset for optimal performance. Alternately, agents may also elect to use a digital phone service from either a cable or fiber optic carrier providing no special features.*
Phones must be free from voicemail, call waiting, call blocking and any other extra features so that your phone rings busy while in use.
*Note: Agents are responsible to ensure the quality of services with their Telecom/ISP provider and their telecom hardware including wiring, modems, routers, telephones, and headsets.
Approved ISP types:
• Fiber Optic
• VoIP Programs: 10 Mbps Download
• Standard Telephone Programs: 5 Mbps Download
• Ethernet-only (wireless network connections not supported)
• Computer must have an Ethernet port
Mouse and keyboard:
• Preferred – Wired
Are there any internet providers known to be incompatible?
The following Internet providers are incompatible:
• Wireless (WISP)
• PCS/3G/4G (Cellular)
• Broadband Over Power Lines (BoPL)
• Corporate LAN
How do I know my ISP connection speed will pass testing?
• To test your ISP connection speed, please complete the brief technical scan, which is part of our agent application.
• If your download speed fails to meet the minimum standard, contact your ISP (Internet service provider) to see what your optimal speed is and to determine if an upgrade is needed.
Can my computer be on a wireless connection?
Due to the sensitivity of client software, systems and connections, we cannot support wireless connectivity. During work hours, the wireless connection adapter should be turned off or disabled to ensure that all Internet traffic only goes through your wired connection. Please become familiar with the wireless adapter settings or physical on/off switches on your machine so you may make these changes as needed.
What kind of software do I need?
A PC that is fully updated with all current patches, critical updates, and service packs from Microsoft Update is requested. These guidelines are outlined for each program as agents are provided with the program offers.
What else do I need?
Without exception, we require a quiet, secure, uninterrupted work environment during all working hours.
|Generally provides consulting services to more than one company||Usually works for only one employer|
|Sets his or her own hours||Works the hours set by the employer|
|Works out of his or her own office or home||Usually works at the employer’s place of business|
|Does not receive employment benefits||Often receives employment benefits, such as health and disability insurance|
|Works relatively independently||Works under the control and direction of the employer|
|Incurs the costs associated with performing the job||Tends not to incur costs or make investments in the work|
|Has acquired very specialized skills and comes to the work relationship with a particularized education or experience background||Has a general education and experience background, and receives special training from the employer in order to do the job better|
|Is not subject to tax or FICA withholding, but pays his or her own self-employment tax||Receives net salary after employer has withheld income tax, Social Security and Medicare tax under FICA|
|Is not eligible for unemployment compensation benefits||Is likely eligible to receive unemployment compensation after layoff or termination|
|Is not eligible for worker’s compensation benefits||Will receive worker’s compensation benefits for any workplace injury|
|Generally can be let go by the company for any reason, at any time||Generally can be terminated by the employer only for good cause and with notice|
|Is paid according to the terms of the contract, and does not receive additional compensation for overtime hours worked||Is covered by federal and state wage and hours laws such as minimum wage and overtime rules|