8.5 Minute Read
Infographic: Perks of Being a Customer Service PRO with Working Solutions
If you’ve ever imagined working from home on your own terms, setting your own schedule, choosing the work you enjoy, and being part of a supportive professional community, Working Solutions might be exactly what you’ve been looking for.
Since 1996, Working Solutions has been a trailblazer in remote customer service, connecting talented independent contractors (aka our PROs) with top brands across the country. Whether you’re looking to supplement your income, achieve a better work-life balance, or find fulfilling work that adapts to your lifestyle, there’s a place for you here.
Let’s dive into what makes becoming a PRO with Working Solutions such a smart, flexible, and empowering choice.
Who We Are
Working Solutions: A Trusted Leader in Remote Customer Service Jobs
Working Solutions isn’t new to the remote work world—we’ve been doing it for nearly three decades. Since our founding in 1996, we’ve pioneered a remote-first approach to customer service. What started as a forward-thinking idea has now become a thriving network of over 150,000 experienced, resourceful on-demand agents delivering exceptional customer service across a range of industries.
Today, we serve nationally recognized brands in sectors like retail, healthcare, travel, and more. These companies trust Working Solutions because of our reputation for excellence and adaptability, and we trust our PROs to bring that excellence to life.
Built for Flexibility
Unlike traditional contact centers, our workforce is virtual. That means no long commutes and no rigid 9-to-5 routines. Instead, you get the freedom to work in a way that aligns with your lifestyle. Whether you’re a parent, caregiver, student, retiree, veteran, or simply someone who values autonomy, Working Solutions is designed to support your goals—both personal and professional.
The Perks of Being a PRO: Flexible Remote Jobs with Support
Becoming a Working Solutions PRO means more than just finding a gig—it means joining a community, building your skills, and embracing a flexible lifestyle. Here’s what you can expect:
Remote Jobs That Fit Your Lifestyle
- Remote Work Freedom – Your office is wherever you are—whether that’s your spare bedroom, a cozy nook in your home, or your favorite quiet spot. Working remotely with Working Solutions means no more time lost in traffic or money spent on gas, meals, or work attire.
- Set Your Own Hours – Life doesn’t always follow a set schedule, and neither should your work. With Working Solutions, you decide when and how much you want to work. Whether you prefer early mornings, evenings, or weekend shifts, you can create a schedule that fits your lifestyle, not the other way around.
- Flexibility for All Kinds of Commitments – From school drop-offs and doctors’ appointments to creative projects or second jobs, your other commitments don’t need to compete with your work. Our model allows you to adapt your schedule to accommodate what matters most to you.
Additional Resource
Mastering Work-Life Balance
Support to Succeed
- Skill Development Opportunities – We invest in your success. From day one, you’ll have access to FAQs, learning resources, educational programs, and client-specific certification courses. These tools are designed to help you deepen your knowledge, build new skills, and boost your confidence in your role.
- Ongoing Support – You might be working independently, but you’re never alone. Our PROs have access to a strong support network that includes online communities, real-time help from peers and support staff, and guidance from client program managers. If you’ve got a question or hit a roadblock, help is just a message away.
Meet Working Solutions VP of Remote Agent Education and Hear Feedback from Real Agents
Personal Growth and Opportunity
- Your Skills Matter – At Working Solutions, we don’t just look at your resume—we look at your strengths, your drive, and your ability to create meaningful interactions. We believe every PRO brings something unique to the table, and we’re committed to creating roles where your contributions are seen and appreciated.
- You’re not just answering phones or replying to emails—you’re helping people. And that personalized service is what sets our PROs apart.
- Opportunities to Explore and Expand – One of the biggest benefits of working with us is the chance to explore a wide variety of roles and industries. You might start out working with a retail client, then move into a healthcare program, or start as customer service representative and then move to a tech support role.
- This variety helps you expand your expertise, gain exposure to different types of work, and continuously build a journey that’s as dynamic and adaptable as you are.
- Work with Top Brands – As a Working Solutions PRO, you’ll represent well-known, respected companies in exciting industries. You’ll become the voice behind brands people love and trust—delivering experiences that make a real difference.
Why Choose Working Solutions?
There are plenty of remote work opportunities out there—but here’s why thousands of professionals choose Working Solutions and stay with us for years:
A Community of 150,000+ Agents
You’ll be joining an expansive network of independent contractors who share your goals and challenges. It’s a community built on shared experience, mutual support, and collective growth. Hear from a seasoned PRO, Hank, as he shares his first-hand experience with Working Solutions over the years.
Recognized for Excellence
We’ve been spotlighted by respected publications like Forbes and FlexJobs for our commitment to flexibility, innovation, and agent satisfaction. That recognition reflects our long-standing dedication to creating a great remote work experience.
Collaboration and Innovation
At Working Solutions, innovation starts with people. We regularly seek input from our PROs and strive to create an environment where ideas are welcomed, feedback is valued, and new ways of working are embraced.
Whether it’s rolling out updated tech tools, streamlining processes, or enhancing training resources, we’re always improving—because we want you to thrive.
Happy Agents = Happy Clients and Customers
Ready to Take the Next Step?
There’s a reason thousands of talented professionals choose to be PROs with Working Solutions: it’s a flexible, supportive, and opportunity-rich environment designed for people who want more from work.
Whether you’re seeking balance, purpose, independence, or growth, we invite you to explore what’s possible here.
Join Us Today!
Visit our “Find Gigs” page to learn more about open programs and how to apply. We’re always looking for motivated, compassionate, and service-minded professionals to join our growing network.
At Working Solutions, your skills meet endless opportunities.
Join our growing community of PROs
Published on May 6, 2025
