17 Jan 2018

FlexJobs Names the Best Businesses for Remote Work in 2018 For the third year in a row, Working Solutions (WSOL) ranks among the Top 10 for FlexJobs Top 100 Companies this year. Taking the #10 spot, the ranking reaffirms WSOL’s position among organizations offering legitimate, work-from-home opportunities. This distinction is well worth knowing for job […]

12 Jan 2018
virtual call center, best practices

  Get More Accomplished while working from home After more than 20 years in the on-demand contact center industry, I’ve come across some great work-from-home practices and a few not-so-good ones, too. Whatever the work style or work space, an agent needs to be efficient and productive. While remote work from home is flexible, it […]

30 Nov 2017
work at home jobs, virtual call center jobs, best job to work from home

  Sound Advice for the New Year, Too Sharp agents equal great service. Throughout the year, Working Solutions reinforces that belief in its jobs.workingsolutions.com blogs. In 2017, the most-read ones included tips for becoming a contact center agent, how to work well from home and qualities of the best agents. Recapping these blogs is good […]

29 Nov 2017
tip to work at home office, work at home home office

  Invest in the Right PC to Perform Well You’re about to begin the New Year. In your new work from home job. And with it, comes new high-tech requirements for working from home. As a first-time agent, it’s enough to make you, well… “newrotic.” Fear not. Justin Dumlao, manager of agent technology support at […]

04 Aug 2017

We spend a significant amount of time discussing metrics, reporting, retention, routing sequences, and customer insights, all of which are important in any contact center. However, there is one component that cannot be forgotten – the team of professionals who are essential in assuring that every customer contact is an amazing experience. It takes a […]