Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States, Canada or Jamaica.
We do not accept applicants located outside of the United States, Canada or Jamaica.
Find out how to apply, how long the application takes and other requirements.
Our network of work-from-home independent contractors are made up of best-in-class customer care professionals we call our PROs.
Flexible, contract-based customer service programs. Looking for experienced customer service professionals and motivated individuals looking for remote, flexible work opportunities.
Payments are made securely via direct deposit or electronic transfer on a regular schedule, depending on the contract terms. Sign up and start earning today!
This checks system requirements like OS, RAM, internet speed. It’s safe, secure, read-only, and does not collect or store any personal data. Still have questions? We’re here to help!
You’ll need a Windows or Mac (running windows) that meets our minimum system requirements for speed, security, and reliability. Check our full system requirements before getting started!
A stable, high-speed wired internet connection is required for clear calls and secure data handling. Wi-Fi is not allowed for reliability reasons. Learn more about network requirements.
Working Solutions is a leading provider of at-home, customer-service jobs. We work with thousands of contact center agents (our PROs!) throughout the United States and Canada and always have opportunities for individuals who are passionate about providing excellent customer care and experiences.
Founded by entrepreneur Kim Houlne, Working Solutions is a leader in contact center services and business outsourcing solutions. Since 1996, we have led a network of independent contractors, all working from home as customer service agents, to deliver premium customer care and sales for businesses of all shapes and sizes.
We know that culture matters, and happy agents mean happy clients. That is why we strive to create a vibrant work culture that includes a uniquely supportive community for our remote-based agents and a great home-office for our corporate team.
Working Solutions was founded in 1996, building on steady growth that continues to this day.
Our network of work-from-home independent contractors — are made up of best-in-class customer care professionals we call our PROs. Our PROs consist of all our agents who are currently active on any of our programs.
Yes. We serve clients from a variety of industries from travel, retail, insurance, real estate and many more. Our home offices can be found in Plano, Texas.
If you are interested in applying with Working Solutions, you can apply on our website. Please go to https://jobs.workingsolutions.com/ for the application (click any Apply Now or Opportunities button to view open opportunities at apply.workingsolutions.com) and FAQs.
Here are a few red flags to look for if you think you might be chatting with a scammer:
First, we do not proactively reach out for interviews or offers to people that have not applied via our online application located at https://jobs.workingsolutions.com.
We do not interview through Microsoft Teams, Google Hangouts, Skype, Telegram, or Facebook. We do not ask applicants to purchase gift cards or ask for personal information (such as bank account, Driver’s License, or credit card information.)
We do not send emails using gmail.com, yahoo.com, hotmail.com, outlook.com, or any other non-Working Solutions domains. Legitimate email communications sent by Working Solutions will end with either @workingsol.com or @harver.com.
Finally, we do not use domains ending in net, biz, site, online, or other domain extensions, aside from com. All Working Solutions websites and email use com.
Most of our client programs require handling inbound and/or outbound customer care calls, emails, and/or video chats. We work with clients from various industries such as: retail, travel/hospitality, fitness, arts and crafts, real estate, insurance, senior living, nursing credentialing, youth sports and many more. Open programs are subject to change.
No. Working Solutions customer care PROs are independent contractors, not employees.
Independent contractors must reside in either the United States or Canada. Applicants who reside in California, New York, Pennsylvania, or Washington are not eligible.
Not at this time. Independent contractors working on any of our programs must reside in either the United States or Canada.
A quiet and secure work environment during working hours is required. Background noise such as movies, radio, appliances, children and pets are not allowed.
We do not currently partner with other call centers, staffing companies, or IBOs. Interested applicants/potential agents must apply individually and directly with Working Solutions.
Our customer care PROs schedule their work hours. When you join Working Solutions, you work when it’s convenient for you.
Our contract hours range between 15 to 40+ hours per week.
| Independent Contractor | Employee |
|---|---|
| Generally, provides consulting services to more than one company | Usually works for only one employer |
| Sets their own hours | Works the hours set by the employer |
| Works out of their own office or home | Usually works at the employer’s place of business |
| Does not receive employment benefits | Often receives employment benefits, such as health and disability insurance |
| Works independently | Works under the control and direction of the employer |
| Incurs the costs associated with performing the job | Tends not to incur costs or make investments in the work |
| Has acquired specialized skills and comes to the work relationship with a particularized education or experience background | Has a general education and experience background, and receives special training from the employer to do the job better |
| Is not subject to tax or FICA withholding, but pays own self-employment tax | Receives net salary after employer has withheld income tax, Social Security and Medicare tax under FICA |
| Is not eligible for unemployment compensation benefits | Is eligible to receive unemployment compensation after layoff or termination |
| Is not eligible for worker’s compensation benefits | Will receive worker’s compensation benefits for any workplace injury |
| Can have contract cancelled by the company for any reason, at any time | Can be terminated by the employer only for good-cause and with notice |
| Is paid according to the terms of the contract, and does not receive additional compensation for working more than 40 hours per week | Is covered by federal and state wage and hours laws such as minimum wage and overtime rules |
As an independent contractor, your earnings are based on productive minutes—that means you’ll earn money for each minute you’re actively assisting customers. This includes time spent on live calls, chats, or handling customer interactions, but doesn’t count idle time or breaks. Essentially, the more efficiently you work, the more you’ll earn. Programs range between $.25 per minute and $.31 per minute. Some PROs may be paid a set amount per program. Most programs have a minimum of at least 30 minutes built in.
Financial incentives are also available on various programs that increase the per productive minute rate. Plus, you can work for multiple programs. To receive your funds, you can choose from no-fee direct deposits to debit cards or bank accounts or select the Wingspan debit card for seamless access to earnings.
Working Solutions partners with Wingspan to pay our PROs (https://www.wingspan.app/for-workers) providing fast, flexible payment methods. Earnings can be received as a no-fee direct deposit to your bank or debit card, or Wingspan offers a wallet and banking card that provides access to your funds 24×7 on nights, weekends and holidays.
Since Working Solutions customer care PROs are independent contractors, we do not offer traditional benefits such as paid time off and health insurance. However, Wingspan offers benefits for contractors including 24/7 Teledoc telemedicine.
Additionally, there are other many benefits for becoming a Working Solutions PRO:
Our PC scan is designed to ensure that your computer meets the minimum requirements necessary for the work you will be doing. It checks your system’s memory, storage space, and Internet connection speed, among other specifications. Rest assured, it does not access your personal files or sensitive data.
The PC scan is quick and efficient, typically taking no more than a few minutes to complete. You will see a progress bar on your screen, and we will notify you as soon as the scan is done.
Security is our highest priority. We only check your system specs — we cannot access personal files. Your information is encrypted and protected.
Please refer to the other FAQs first to self-diagnose the error. If you are unable to solve the issue you are experiencing, contact a computer technician, since every applicant’s computer is different.
No. We require a PC scan for all PROs every 30 days. This step verifies you can work with as many of our clients as possible for the outlined work.
This error is caused by a 3rd party anti-virus interrupting the scan or needing to update JavaScript on the computer. If caused by anti-virus:
On your computer, you can go to Settings > Apps > Advanced app settings. For “Choose where to get apps”, you can choose “Anywhere”.
If the above option is not available for you, please type “winver” in the search on the taskbar and hit enter. In the pop up, see if it says S mode. If so, you will need to switch out of S mode to be able to download apps outside of the Store app. Please know that switching out of S mode is a one-way action. Once out, you cannot switch back.
Follow the information listed next to the failed item on your PC scan report to solve. You can view the PC scan report when logged in to the applicant Vyne portal.
Log into the applicant portal, Vyne, and go to the PC scan step. Click the “Download Again” button to download and run the scan again.
No, passing the tech scan does not mean you can work on ANY program. For example, if you have wireless internet (which we capture, but don’t pass/fail on), you can’t work on some programs.
You can complete the application and assessments from your mobile device; however, you cannot finish the process using a mobile device or tablet.
After submitting your info and completing the assessments, you will be required to download and run our PC scan application on the laptop or desktop you plan to use for work.
If you have started an application and need to switch devices to complete the PC scan, log into the Vyne applicant portal on the new device to continue. You will receive an email with your Agent ID needed to sign in after you begin your application and submit your profile.
No, there are no fees involved to join our network of customer care PROs (independent contractors). We will never ask you for banking/financial information during the application process.
No, you only need to apply once. Once you are part of our network of remote customer care PROs, you will be able to view all open and “coming soon” contracts and select the client program you feel suits you best based on your experience, availability, and interest. We do not allow contractors to have more than one candidate profile.
PRO candidates who qualify will be able to move forward to the next step in our application process, the PC scan. Once you complete the scan, you will be able to view all open and “Coming Soon” contracts and can select and complete the program-specific questions for the client program that interests you the most.
Once you submit the assessments, we will let you know if your results meet our requirements. If so, you will continue to the next step of the application process, the PC scan. If the results of your assessments do not meet our requirements, you will be notified at that time. Please note, you will only be able to take the assessments once.
Given the high volume of applications we receive, we do not allow candidates to retake the assessments. Please make sure you take the assessments in a distraction-free space and have plenty of time to complete them.
Once you complete the PC scan on our online portal, Vyne, you will be able to view all open and “coming soon” contracts. Select the client program that interests you the most and complete the program-specific questions. We will notify you by email if you are selected for the client program. Please make sure to complete the required fields to avoid any delays. For any “Coming Soon” contracts, we will notify you once they open for selection so you can complete the program-specific questions.
Once you are selected to work on a client program, you will go through virtual preparation to learn the client’s business and customers before starting to work. Instruction can take anywhere from two days to several weeks, depending on the client. There is no cost or fees for preparation; you may receive a monetary stipend for your time, providing you meet all the program requirements.
You will be notified by email with instructions on your next steps.
Once you have completed virtual preparation, PROs schedule their own work hours, and are responsible for them once set. PROs who consistently meet their commitments and perform well will be given priority when applying for new programs.
No. To work on a Working Solutions program, PROs must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.
Tablet-based/convertible personal computers iPads, Microsoft Surface, Surface Book, Chromebooks, Steam Decks, Galaxy Tablets and any device running Android or iOS.
Cell phones are also not acceptable (except for two-factor authentication requirements).
Since Microsoft will stop supporting Windows 10 in October of 2025, Working Solutions will be changing the computer requirements. These changes will be modified during the summer of 2025. Working Solutions staff will assist with the installation and configuration of our client’s software. There are times when we are not able to do this successfully because of your computer’s status and we may require you to uninstall certain software. In some situations, we may require you to reset your computer and reinstall Windows new. Working Solutions cannot assist you with this process.
Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization) and are therefore not suitable for independent contractor use.
Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.
We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8, Windows 8.1 or Windows 10
A PC that is fully updated with all current patches, critical updates, and service packs from Windows Update is requested. These guidelines are outlined for each program as agents are provided with the program offers.
It is not necessary to purchase or use a third-party antivirus program. In many cases, these are not compatible with our client’s software and can prevent access. Working Solutions recommends using Microsoft Defender which is included with all modern versions of Windows.
Mac support is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility. Compatible Mac machines must be running Windows to access and install client systems. We do not support macOS, or any Mac with Apple Silicon (M1 and M2 processors).
No. Most commonly, you will use Google Chrome. Other browsers you may be asked to use are:
The following processor types are recommended:
Note: The latest AMD Athlon processors are acceptable subject to individual review and are accepted at Working Solutions’ discretion
Processor classes explicitly not supported:
At least 8 GB of available RAM or more.
Some computers may have 8 GB of RAM installed but the actual amount may be reported as less. Please contact your computer manufacturer if this occurs or upgrade your available RAM.
Working Solutions recommends the use of SSDs (Solid State Drives) when possible.
At least 50 GB free space available is required to work on our programs.
Minimum Optimal Screen Resolution is 1440 x 900 pixels OR 1280 x 1024 pixels. You may encounter issues with client software with displays/monitors running below these screen resolutions.
Recommended Screen Resolution is 1920 x 1080 pixels (also referred to as “Full HD”) or higher.
Peripheral devices not accepted
A smartphone with a current version of Android or iOS may be needed on certain client programs for two-factor authentication purposes
Virtualization such as Parallels is not allowed.
An internet connection must be entirely wired and at NO point wireless. The following service types are wired and accepted:
The following Internet providers are incompatible:
Limited support:
Wireless/Fixed Wireless such as: T-Mobile Internet, Verizon Wireless, AT&T Wireless, and Virgin Mobile are all examples of true wireless providers. Some Community or Rural providers are considered “fixed wireless” since they install a dish or other antenna on the outside of a house or apartment. Neither are acceptable.
An Ethernet connection to a cellular hotspot or fixed cellular modem is not acceptable. Even if a computer is “hardwired” via an Ethernet cable to this broadband modem, it is not acceptable.
To test your ISP connection speed, please complete the brief technical scan, which is part of our agent application. If your download speed fails to meet the minimum standard, contact your ISP (Internet service provider) to see what your optimal speed is and to determine if an upgrade is needed.
No. Due to the sensitivity of client software, systems, and connections, we cannot support wireless connectivity. During work hours, the wireless connection adapter should be turned off or disabled to ensure that all Internet traffic only goes through your wired connection. Please become familiar with the wireless adapter settings or physical on/off switches on your machine so you may make these changes as needed.
No: All connections to Working Solutions systems and client program systems must be directly through your internet service provider.
We provide equal opportunities for all independent contractor agents and all qualified applicants. Everyone will receive consideration for placement on opportunities without regard to race, color, religion, gender, national origin, disability status, protected veteran status, sexual orientation, and any other characteristic protected by law not listed.
