May 16, 2012
Agent Satisfaction in Work-at-Home Positions
Filed under: Entrepreneurship
As technology has improved, more and more people are working from home. Millions of Americans now work from home at least one day out of the week. Numerous studies have shown that at-home workers are less stressed, have higher job satisfaction, are less likely to leave their jobs, and enjoy a greater work-life balance. Our independent agents say many of the same things about their projects for Working Solutions.
Autonomy is a major factor in job satisfaction. The virtual call center model gives our home agents control over how and when they work because they choose their own schedules. It lessens the stress, interruptions and long commutes that often accompany working in a corporate environment. Working from home allows agents to create their ideal work environments: the perfect office with surroundings to either soothe or energize; equipment of their choice; and a very short commute.
At Working Solutions, our agents love what an at-home position brings to them personally as well. Gail Cahill recently celebrated her tenth anniversary as an independent agent with us. She has continued to work with us for so long because of the benefit of great work-life balance. In our recent profile, Gail had this to say about her projects with Working Solutions:
“You’re able to keep a balance at home without worrying about work, it makes you as a worker happy to come to work. You have that benefit of being independent, which makes you a happier person and more into the job. If you’re in a good mood, [callers] are going to get the best from you.”
Like Gail, millions of other people derive great satisfaction from working from home. We are proud to be a part of the work-at home revolution, and happy that the ability to work from home enriches the personal and professional lives of our agents.
“It’s all about how agents treat customers and quality service.”