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What Remote Agents Really Think About Working Solutions: Insights from the Latest 2025 Survey

Updated on: April 9, 2026

At Working Solutions, our agents (which we call PROs) are at the heart of everything we do. Their experiences, feedback, and insights help shape how we grow, support our community, and continue delivering exceptional customer experiences for our clients.

Each year, we ask our agents to share their honest perspectives through our PRO Survey. The results help us understand what’s working well and where we can continue to improve. This year’s feedback was an overwhelmingly positive combination of engagement, satisfaction, and long-term commitment within our network.

This year’s results might be the most important yet, as Working Solutions is celebrating their 30th year in the Customer Experience space.

If you’re interested in last year’s survey, check it out here. Otherwise, let’s dive into some of the highlights from this year.

Agents Continue to Recommend Working Solutions for Remote Customer Service Roles

One of the most telling indicators of satisfaction is whether someone would recommend an organization to friends and family. In our survey, they overwhelmingly said yes:

92% agree or strongly agree they would recommend Working Solutions to others.

These numbers reflect the strong trust our PROs place in the opportunities and support they receive. When agents are willing to recommend contracting with Working Solutions to people they know personally, it speaks volumes about the experience they’ve had within our network.

PRO Spotlight

Hear firsthand how Working Solutions has transformed Randy’s life.

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Working Solutions Agents Are Building Diverse Experience Across Multiple Industries

Many agents choose to stay with Working Solutions and expand their experience across multiple client programs. That flexibility is one of the benefits of the contractor model and allows agents to grow their skills over time. Working Solutions has programs across a variety of industries including Healthcare, Automotive, Pet Tech, Travel, and more!

When asked how many programs they have worked on, PROs reported:

42% have worked on 2–3 programs.
33% have worked on 1 program.
18% have worked on 4–5 programs.
6% have worked on 6–10 programs.
1% have worked on more than 10 programs.

This data shows that many agents continue to return for new opportunities, building expertise across different industries and client programs.

Fun Fact!
Our largest and most popular program is Intuit TurboTax. We recruit thousands of agents each tax season for this unique opportunity.

Strong Connections with Support Teams

Behind every successful program is a dedicated support team. From program managers to education classes and tech support staff, these teams work closely with PROs to ensure they have the resources they need to succeed from day one.

According to the survey:

74% of agents agreed or strongly agreed that they know the contact names of each of their program support team members.

This level of familiarity highlights the strong relationships built between PROs and the people who support them day to day. We know that happy agents = happy clients and in turn, happy customers. Clear communication and accessible support are essential for delivering great customer experiences, and these results show those connections are thriving.

Meet Working Solutions VP of Remote Agent Education.

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A Remote Community That Grows Over Time

Agents join the Working Solutions network at different stages in their careers. Many are exploring flexible remote work opportunities, while others are building long-term contracting relationships.

When asked how long they have been part of the network, agents shared:

37% have been with Working Solutions for 1–3 years.
20% have been with us for 3-6 years.
7% have been with us for 6-10 years.
- Meet Monique, a PRO who has been with us for over seven years.
4% have been with us for more than 10 years.
- Meet Kelly, a PRO who has been with us since 2009.

Seeing agents remain part of the community for a decade or longer speaks to the stability and opportunity the platform can provide.

Working Solutions also provides resources such as “How to Find Community While Working From Home” to ensure our new applicants know they’re joining a welcoming and supportive community, not an isolated silo. We truly value our PROs as people, not just numbers.

Working Solutions Provides a Meaningful Source of Income for Remote Contractors

For many agents, contracting with Working Solutions is more than just a side gig. It plays a meaningful role in their financial stability and lifestyle.

41% of agents say Working Solutions is their sole source of income.

This reinforces how valuable flexible, remote opportunities can be for individuals who want to build a sustainable work-from-home career. Our community consists of stay-at-home caregivers, recent college grads, military spouses, and everyone in between.

Listening, Learning, and Growing Together

Feedback from the PRO Survey helps guide how we continue to support our PRO community. From expanding opportunities across industries to easier access to tech support, these insights ensure that agents remain at the center of our decisions.

The results show a network of experienced, engaged professionals who value the flexibility, support, and opportunities available through Working Solutions. As we continue to grow, the voices of our agents will always play a critical role in shaping what comes next.

Interested in joining the Working Solutions PRO network?

Explore current opportunities and discover how you can become part of a community dedicated to delivering exceptional customer experiences from the comfort of home.